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Devices => JRiver Id -- Hardware by JRiver => Topic started by: Spgcues on March 29, 2015, 12:39:45 pm

Title: My ID stopped working.....
Post by: Spgcues on March 29, 2015, 12:39:45 pm
My id stopped working. I'm not sure what the issue is. It was working fine Friday night and when I tried to use it Saturday morning it didn't work. I connected HDMI and the screen is black with a lot of computer jargon.... does this mean its not booting?
I have a picture but can't post it here, yes, I see the insert image button but I can't figure out how to use it. >:(
The last few lines are....

atal.00: status: { DRDY ERR }
atal.00: error : { UNC }
end_request: I/O error, dev sda, sector 20973824
EXT4-fs error (device sdal): __ext4_get_inode_loc:3920: inode #....( this line runs off the screen)
....block 2621472: comm modprobe: unable to read itable block

I've only had this for a week and up until now I've had no problems.
 I looked in the bios and my bios version is   FYBYT10H.86A.0048.2015.0129.1411
I saw a post for bios updates and the link has 4 different downloads, I'm not sure which to download or if this is even why it stopped working.
Title: Re: My ID stopped working.....
Post by: JimH on March 29, 2015, 01:23:22 pm
Try disconnecting the power cord and then reconnecting it and push the power switch.

Make sure you have an Internet connection when you do and wait longer, maybe even an hour.  It's possible it failed when it updated.

Your BIOS is 48 and it's good.

There is another thing we can try, but I'd rather Bob commented first.
Title: Re: My ID stopped working.....
Post by: Spgcues on March 29, 2015, 03:02:05 pm
There is a command prompt at the end, when I hit the enter key. The first few letters are off the screen but I think it says....
enter runlevel:
Title: Re: My ID stopped working.....
Post by: Spgcues on March 29, 2015, 04:58:13 pm
Unplugging was no good, further up on screen there is a line that says....

atal. 00: failed command: READ FPDMA QUEUED

.....if thats any help
Title: Re: My ID stopped working.....
Post by: bob on March 30, 2015, 10:09:02 am
It this a classic or a model 201 or 202?

This sounds like a drive issue.
Title: Re: My ID stopped working.....
Post by: Spgcues on March 30, 2015, 10:59:58 am
It's a JRiver 201, I just got it 10 days ago.
Title: Re: My ID stopped working.....
Post by: bob on March 30, 2015, 11:46:13 am
Quote from: Spgcues on March 30, 2015, 10:59:58 am
It's a JRiver 201, I just got it 10 days ago.
It's possible that the drive got damaged in shipment.
It's under warranty obviously. Would you return it and we'll replace it.
Title: Re: My ID stopped working.....
Post by: Spgcues on March 30, 2015, 11:52:13 am
Can this be fixed without much hassle on my end?
Title: Re: My ID stopped working.....
Post by: bob on March 30, 2015, 11:57:17 am
Quote from: Spgcues on March 30, 2015, 11:52:13 am
Can this be fixed without much hassle on my end?
I'll send you a PM.