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More => Old Versions => JRiver Media Center 25 for Windows => Topic started by: StickFigure on January 28, 2021, 08:18:06 am

Title: License Upgrade Problem MC25 Master - MC27 Master
Post by: StickFigure on January 28, 2021, 08:18:06 am

I purchased MC-25 Master on 1/28/19. Today I decided to update my license to MC-27 Master.
I went to your purchase page, entered the registration code, and purchased the upgrade.
And here's where it goes pear shaped: The system gave me a new registration code.
When I try to do the upgrade I get the message "The License is for a different product".

Not sure what to do.
Is there  a way to fix this through a secure communication so I can provide the original license code?
Any help is appreciated........

Title: Re: License Upgrade Problem MC25 Master - MC27 Master
Post by: JimH on January 28, 2021, 08:19:53 am

Download and install MC27 first.

Title: Re: License Upgrade Problem MC25 Master - MC27 Master
Post by: StickFigure on January 28, 2021, 08:36:47 am

Quote from: JimH on January 28, 2021, 08:19:53 am

Download and install MC27 first.

JimH,
Thanks for the quick reply.
Done and Done!
I'm pretty sure I was overthinking the process.....  ::)