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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: Antoine. on August 28, 2016, 05:50:12 am

Title: "Not Support Model" message at the launch of MC21
Post by: Antoine. on August 28, 2016, 05:50:12 am

Hello,

I'm using MC21 on Windows 10 Pro and am encountering the following problem: "Not Support Model" message is displayed on one of my 2 computers running MC21. The message appears in a separate window when launching MC21 and is followed by what looks like a serial number of some sort.

What is the source of the problem?

Sincerely,

Antoine

Title: Re: "Not Support Model" message at the launch of MC21
Post by: JimH on August 28, 2016, 07:48:26 am

I don't think that's our message.

Title: Re: "Not Support Model" message at the launch of MC21
Post by: Hendrik on August 28, 2016, 07:49:37 am

Can you take a screenshot of the message? Then we might be able to tell you conclusively if its from MC or maybe something else.

Title: Re: "Not Support Model" message at the launch of MC21
Post by: Antoine. on August 28, 2016, 03:01:20 pm

Here it is. It appears every time, when MC21 is launching.

The message actually reads: "not support this model".

Antoine

Title: Re: "Not Support Model" message at the launch of MC21
Post by: JimH on August 28, 2016, 03:07:53 pm

That's not an MC error message.  Sorry.

Title: Re: "Not Support Model" message at the launch of MC21
Post by: Antoine. on August 31, 2016, 07:13:16 am

Okay

Envoyé de mon Nexus 6P en utilisant Tapatalk

Title: Re: "Not Support Model" message at the launch of MC21
Post by: JimH on August 31, 2016, 07:20:29 am

Quote from: Antoine. on August 31, 2016, 07:13:16 am

Envoyé de mon Nexus 6P en utilisant Tapatalk

Are you able to turn the Tapatalk message off?  If so, please do.