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More => Old Versions => Media Center 14 (Development Ended) => Topic started by: Mr ChriZ on October 05, 2009, 12:11:40 pm

Title: No Media Center receiver connected [solved]
Post by: Mr ChriZ on October 05, 2009, 12:11:40 pm: I'm following the destructions from here:
http://wiki.jrmediacenter.com/index.php/Media_Center_Remote_Instructions

I click next in the wizard, and the message comes up:
You don't appear to have a Media Center receiver connected to your computer. Please connect it and try again
and won't let me get any further.

The remote itself does appear to be working... except the green button?
I'm using build 79.

[edit by JimH -- uninstalling and reinstalling enabled the service to run]
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 12:18:03 pm: What happened when you plugged in the transceiver (the box)? Windows should recognize it.

Are you using XP?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: marko on October 05, 2009, 12:18:51 pm: My green button wouldn't work either, so I used learning to assign the 'toggle theater view' command to it.

The htpc is still running XP atm, and I put the "you don't appear..." message down to the fact that I skipped installing the driver the linked from the wiki.

So, are you on XP, and did you skip the driver installation?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 12:22:57 pm: I'm under Vista, I wasn't requested to install a driver and the box shows up as
"eHome Infrared Receiver (USBCIR)" in device manager
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 01:07:01 pm: Quote from: Mr ChriZ on October 05, 2009, 12:22:57 pm
I'm under Vista, I wasn't requested to install a driver and the box shows up as
"eHome Infrared Receiver (USBCIR)" in device manager
That's what you should see. Try rebooting. Try unplugging and plugging in again. Try a different USB port.

No driver is required on Vista or Win7.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 02:22:16 pm: Hmm nope it's still not detecting it.
Restarted and tried different USB ports.
This is a Dell Dimension Machine Vista x64. I can try it on an XPS laptop tomorrow.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 03:10:24 pm: Do you have another IR receiver? Maybe built-in? Try removing the ehome receiver from device manager to see if it will redetect our transceiver.

Under Theater View / Behavior, there is a setting that allows Microsoft's MC to be ignored.

In re-reading, it looks like other functions work, so the transceiver is working.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 03:28:33 pm: Correct it is working. It can be used, it's just whatever logic the wizard is using to detect that it's there doesn't agree.

I'm fairly sure there's no other receiver. I've checked through Device Manager incase. I've tried removing the receiver both physically and in Device Manager but it's made no difference.

How does the MC detection mechanism work? Does it look for a device with that name?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 03:46:23 pm: If I go to Devices and Options it doesn't show up in the drop down list.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 03:54:30 pm: Quote from: Mr ChriZ on October 05, 2009, 03:28:33 pm
Correct it is working. It can be used, it's just whatever logic the wizard is using to detect that it's there doesn't agree.

I'm fairly sure there's no other receiver. I've checked through Device Manager incase. I've tried removing the receiver both physically and in Device Manager but it's made no difference.
MC doesn't detect it. Windows does. If it works with any of the buttons or if the transceiver blinks when you press buttons, the transceiver is recognized by Windows and working.

So it's only the green button that is a problem. Correct?

Did you try the Windows MC setting I mentioned?

Also, Media Server needs to be running. That's what starts MC.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 04:13:30 pm: Quote from: JimH on October 05, 2009, 03:54:30 pm
MC doesn't detect it. Windows does. If it works with any of the buttons or if the transceiver blinks when you press buttons, the transceiver is recognized by Windows and working.
Correct.

Quote from: JimH on October 05, 2009, 03:54:30 pm
So it's only the green button that is a problem. Correct?

The Green Button plus the fact I have no control over the buttons, or the transmitting part of it. (I think?)

Quote from: JimH on October 05, 2009, 03:54:30 pm
Did you try the Windows MC setting I mentioned?
I've tried it ticked and unticked.

Quote from: JimH on October 05, 2009, 03:54:30 pm
Also, Media Server needs to be running. That's what starts MC.

I didn't realise this, but it unfortunatley it didn't seem to help.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 04:25:56 pm: If I go to commands and click add IR blaster command I get
No blasters were found on your system. Did you forget to enable the MCE plugin?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 04:32:07 pm: Under Remote/Devices, what's checked?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 05:08:00 pm: Select Input Devices is empty.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 05:41:36 pm: Quote from: Mr ChriZ on October 05, 2009, 05:08:00 pm
Select Input Devices is empty.
Make it not empty.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 06:02:17 pm: :) I want to!
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 06:04:04 pm: That's a good start. What happens if you click on the words that say: "Select input ..."?

This is a bug, of course. Sorry.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 05, 2009, 06:07:17 pm: No worries I'm patient!

If you click on the drop down you can see the drop down is empty. Clicking on the text next to the drop down nothing happens.

I'm going to have to call it a night here it's gone midnight. Till tomorrow!
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 05, 2009, 06:21:07 pm: Quote from: Mr ChriZ on October 05, 2009, 06:07:17 pm
No worries I'm patient!

If you click on the drop down you can see the drop down is empty. Clicking on the text next to the drop down nothing happens.

I'm going to have to call it a night here it's gone midnight. Till tomorrow!
Use the wizard once to do anything. You can uncheck all but volume up, for example. That should activate the MCE plug-in.

Good night.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 01:58:19 pm: If I click Next from the Remote Control Main menu it gives me the message that started this thread, and I can't get any further
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 02:28:58 pm: Did you try deleting the "ehome receiver" from Device Manager? Then unplug and plug back in to see if it will redetect.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:05:15 pm: Yes, Windows states "Device Driver Successfully installed".
MC continues to refuse to see it however.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:12:32 pm: Do you have an "ehome infrared receiver" in Device Manager under "Universal Serial Bus controllers"? Did you delete it?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:14:03 pm: Yes and Yes.
I deleted it and it came back when I plugged the device back in.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:16:07 pm: You should see the attached message when Windows installs it.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:17:14 pm: You just see a balloon in Vista, but yes that popped up.
See screenshot above.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:17:52 pm: And when you point the remote at the device and press a button on it, the transceiver box should blink red once.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:19:02 pm: That it does
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:20:14 pm: The transceiver and the remote are then working.

If you go to Theater View, do the right and left arrows on the remote work?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:22:06 pm: They do, as do most the other other buttons
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:26:52 pm: So almost everything works, but MC doesn't see the device when you try to customize. I'll see if John Thompson can help.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:33:08 pm: The tall guy with the white jumper? (http://www.jriver.com/~jriver/2002/champagne/images/DSC01817.jpg)
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 06, 2009, 03:35:41 pm: It looks like none of the remote control plugins are available to Media Center for some reason. Do you have rc_main.dll in your plugins directory (under the MC install directory)? If you run "regsvr32.exe" on rc_main.dll, does it say it succeeded? If it still doesn't work after that, maybe try deleting rc_main.dll and re-installing Media Center.
Let us know...
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 06, 2009, 03:37:06 pm: Quote from: Mr ChriZ on October 06, 2009, 03:33:08 pm
The tall guy with the white jumper? (http://www.jriver.com/~jriver/2002/champagne/images/DSC01817.jpg)
That's me, but I call it a sweater ;)
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 03:39:23 pm: Ohhh... this isn't a portable install is it?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:41:51 pm: I started on the portable install, but realised yesterday it probably wasn't a good test ground, so am testing on non portable install now, but same result.

DLL is in the right place under C:\Program Files (x86)\J River\Media Center 14\Plugins.
RegSvr32 completed successfully. Just trying the reinstall...

For reference no plugins are showing up underneath remote in plugin manager.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 03:57:45 pm: Reinstalled but still no go
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 06, 2009, 04:33:15 pm: John's gone for the day. I'm stumped. We'll think about it. Feel free to return if you want.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 06, 2009, 04:47:06 pm: I'll hang in there, it's already great to use. Thanks for suggestions so far.
If in the end the transceiver/green button don't work then so be it.
I'm partly hanging in for debugging reasons for you guys. I've got a feeling this might not be the only time you see this issue.
I will do some testing on other machines to see if I can find anything out/reproduce.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 07, 2009, 08:56:33 am: Are you still using build 79?
Look in this registry location and let me know what it contains. It should have the correct path to the rc_main.dll:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\JRiver\Media Center 14\Plugins\RemoteControl
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 07, 2009, 05:26:34 pm: I'm away from home till tomorrow eve. I did take a quick check before I left and that registry key did seem to look about right.
I will get a chance to test on my XPS laptop tomorrow night as will be bringing it home from work.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 07, 2009, 05:45:00 pm: I'm starting to wonder if the Green Button only works on systems that have had Microsoft Media Center installed.

I have one XP machine that works and one that doesn't. The one that does work is XP Media Center Edition. The other is XP Home. This latter one has only a single file in \Windows\eHome.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: KingStyles on October 09, 2009, 12:14:57 am: Hi, I am having the exact same problem. I posted this in a different thread but just found this one so I will paste it here.
Quote
Also when I hit next under the remote options, it tells me
You dont appear to have a Media Center receiver connected to your computer. Please connect it and try again.
It is connected and functioning properly. I want to control my amp with it but can not get by this message. I have windows vista on a hp laptop that has its own remote window that I dont even have to hook up the additional usb devise. Could that be interfering even though when the usb sensor is plugged in it seems the stock one is disabled.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 09, 2009, 07:42:10 am: Quote from: KingStyles on October 09, 2009, 12:14:57 am
Hi, I am having the exact same problem. I posted this in a different thread but just found this one so I will paste it here.
In the remote control options dialog, what do you see when you click the "Devices & Options" link and then view the "Selected input devices" drop down? On my system I have a "Microsoft MCE" device checked and also "Remote, gamepad, or other HID" checked.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 09, 2009, 01:32:20 pm: Quote from: KingStyles on October 09, 2009, 12:14:57 am
Hi, I am having the exact same problem. I posted this in a different thread but just found this one so I will paste it here.

Are you on Vista 64 or x86?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: KingStyles on October 09, 2009, 02:00:50 pm: Quote
On my system I have a "Microsoft MCE" device checked and also "Remote, gamepad, or other HID" checked.
I have the same things checked and they are active. I am using vista 64.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 09, 2009, 02:05:14 pm: Hmm That makes 2 of us...
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 09, 2009, 02:08:54 pm: I don't think it's a Vista 64 bit issue, since Matt is using that OS here and it works fine with various remote transceivers. KingStyles has two MCE type remote receiver devices and that may be the problem. I'll do testing here with two devices and see if I can duplicate the problem and fix it. ~~Mr. Chriz has a different issue, none of the remote plugins are showing up in Media Center.~~

-- edit --

Mr. Chriz, what do you see when you click the "Devices & Options" link and then view the "Selected input devices" drop down? On my system and KingStyles' a "Microsoft MCE" device is checked and also "Remote, gamepad, or other HID".
Also, do you have two remote transceivers on your system like KingStyles?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 09, 2009, 02:22:31 pm: Are both of you guys using one of our JRiver Media Center transceivers? If not, what are you using and how many IR emitter jacks are on the back of the units? You won't be able to do any blasting without at least one emitter jack.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 09, 2009, 02:25:20 pm: Hang on... some progress here.
I've realised that on my main install now under devices and options the plugins are showing up! :)
I think that might be a consequence of a restart or something since re-registering the DLL.

However the message remains the same on the wizard.
Mine is a JR Transceiver. About to test it on a different machine.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 09, 2009, 02:28:40 pm: The same transceiver on my laptop works flawlessly.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: KingStyles on October 09, 2009, 02:42:43 pm: Ive tried the jriver reciever and also without it. Both ways give me the message. The jriver receiver is a hp reciever and probably does the same thing as my built in one on my hp laptop.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: KingStyles on October 09, 2009, 03:15:18 pm: I tried it on my work laptop which is a dell running xp 32 and it runs perfectly.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JimH on October 09, 2009, 03:38:36 pm: Chriz is using a Dell:

Quote from: Mr ChriZ on October 05, 2009, 02:22:16 pm
This is a Dell Dimension Machine Vista x64. I can try it on an XPS laptop tomorrow.

Kingstyles has an HP laptop:
Quote from: KingStyles on October 09, 2009, 12:14:57 am
I have windows vista on a hp laptop that has its own remote window ...

Both are Vista 64. Both are laptops.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: JohnT on October 09, 2009, 04:35:57 pm: If you look at windows task manager on the "Services" tab while Media Center is running under Vista or Win 7, you should see a service called "Media Center 14 Service.exe" and it's status should be "Running". If this isn't running the transceiver won't work in Media Center.

The other thought I had was to go into Theater View options under the behavior section and checkmark the "Disable windows media center" option.
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 09, 2009, 04:49:16 pm: Hmm that service isn't showing up here at all?
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 10, 2009, 05:02:27 am: I uninstalled and reinstalled MC, which caused the service to show up.
The wizard then started working! :)
Title: Re: You don't appear to have a Media Center receiver connected to your computer
Post by: Mr ChriZ on October 10, 2009, 07:25:20 am: This works with standard install but not portable.
The service runs ok with portable, but the plugins do not show up under devices and options.
Title: Re: No Media Center receiver connected [solved]
Post by: tjobbins on October 28, 2009, 11:26:44 am: I had the same issue on Windows XP SP3.

Issue is I had it installed to a network drive - Z:\. This is because my local C: drive is on a very slow SSD, so writing stuff there takes a while. So I install apps on a network drive.

It appears that this broke the Media Center 14 Service, which wouldn't start - I tried to start it manually and it said it couldn't find the file. I could see the path was pointing to Z:\.. so I figured it wouldnt start a service from a network path.

I uninstalled MC and re-installed to C:\, and now the Remote Wizard works.
Title: Re: No Media Center receiver connected [solved]
Post by: JohnT on October 29, 2009, 07:32:44 am: Great information tjobbins, thanks for reporting the solution.
Title: Re: No Media Center receiver connected [solved]
Post by: Mr ChriZ on October 29, 2009, 08:59:45 am: I'm progressing here also. I've done the opposite. I uninstalled the C:\ copy of MC14 and reinstalled onto my portable drive as a regular install to K:\
This allowed me to have the services running and a working copy of the remote on my main system, while at the same time using the same library as my portable install, as now (Install Drive) is working. This also means my portable install continues to work. This means I needn't have purchased Intellimote, although it is a nifty little program.

have to keep both copies of Media Center up to date but other wise it's working well :)
Title: Re: No Media Center receiver connected [solved]
Post by: JohnT on October 29, 2009, 10:50:30 am: Glad to hear it's working Mr Chriz. Thanks also for posting your solution.
Title: Re: No Media Center receiver connected [solved]
Post by: Mr ChriZ on October 31, 2009, 05:14:19 am: This has left me with one problem...
When the regular install performs an auto import it's reimporting files already in the library.
The files in the library have filenames starting with (Install Drive).

As a result everything is duplicating.