INTERACT FORUM

Devices => JRiver Id -- Hardware by JRiver => Topic started by: Geekspeak on March 20, 2015, 12:54:05 pm

Title: ID having 2 problems: trial period expired message and ' cant find library'
Post by: Geekspeak on March 20, 2015, 12:54:05 pm

His keeps happening after a hard reboot of my id. I get one message or the other. Is there a setting I am missing?

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: alglove on March 20, 2015, 01:03:10 pm

Only after a hard reboot? So other times, everything comes up normally?

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: Geekspeak on March 20, 2015, 01:45:23 pm

No. Soft reboot as well....now having different problems...loosing artwork, playlists,....seems like the id has a memory/hardware problem. Very inconsistent. Frustrating!!

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: Geekspeak on March 20, 2015, 01:59:04 pm

I think the hardware is damaged. Talked with Deanna at JRiver today about an exchange, but she said an engineer needs to approve....is system is extremely buggy, which means it is either damaged or the product is faulty...either way I need this resolved ASAP

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: JimH on March 20, 2015, 02:20:47 pm

Are you using it with another drive?  Or just the Id by itself.

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: Geekspeak on March 20, 2015, 02:22:38 pm

External 2 tb drive for files, but library is on the NUC

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: JimH on March 20, 2015, 02:38:07 pm

It's possible that the 2TB drive isn't available sometimes (spun down).

So far, I don't see a reason to believe there is a hardware problem.  I'd suggest running it a few more days, then returning it if you're not satisfied.

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: Geekspeak on March 20, 2015, 03:28:56 pm

Why would the drive have ANYTHING to do with JRiver not seeing its license or library, when neither are stored on the removable drive?

Have been running this for 2 weeks with nothing but buggy and inconsistent results (the first 3 times the OS wouldn't boot)

Do I have approval for an exchange?

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: JimH on March 20, 2015, 04:17:26 pm

We can solve the license key problem remotely.

As I said, I don't see a hardware problem yet.  I know it's not working to your satisfaction, but I don't think an exchange would necessarily fix that.

Title: Re: ID having 2 problems: trial period expired message and ' cant find library'
Post by: bob on March 20, 2015, 04:48:08 pm

Trial period expired and can't find library would indicate that the ssd has gotten corrupted.
Option 77 on the main menu should restore the default settings and the license.
You might want to do a memory check on it.
You can download the repair iso which has a standalone memory test in it's menu.
The instructions are here:
http://yabb.jriver.com/interact/index.php?topic=94636.0