INTERACT FORUM

More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: bvotipka on December 03, 2017, 08:57:38 am

Title: How do I get a refund?
Post by: bvotipka on December 03, 2017, 08:57:38 am

I just purchased Media Center 23 for Windows, and it isn't meeting my needs for a number of reasons (performance, interface usability, etc.)  How do I get a refund?

Title: Re: How do I get a refund?
Post by: JimH on December 03, 2017, 09:56:35 am

We offer a 30 day trial.  We don't offer refunds.

What are you having trouble with?

Title: Re: How do I get a refund?
Post by: bvotipka on December 17, 2017, 04:24:32 pm

I'm having trouble (1) reaching a live person over the phone (as opposed to delays in processing questions), and (2) your product studders on my system (while other TV tuner card software does not).  My system more than meets the minimum system requirements, and it is your app (not other tv tuner apps) that has difficultly.  Other apps work fine.

I think I'm going to work with my credit card company and dispute the charges on your product.

Title: Re: How do I get a refund?
Post by: DarkPenguin on December 17, 2017, 07:51:13 pm

Well, so long as you've got a plan.

Title: Re: How do I get a refund?
Post by: JimH on December 18, 2017, 01:05:45 am

You've not provided enough information to help.  What is the tuner?  Did you investigate antivirus problems?

Windows Media Center can cause such problems but can be disabled in MC settings.

Title: Re: How do I get a refund?
Post by: bvotipka on December 21, 2017, 06:21:46 am

Tuner is AverMedia AverTVHD Duet.  Antivirus is turned off.  Windows is up to date (windows 10).  Uninstalled and reinstalled JRiver multiple times.  The video does not stutter in any way using the AverMedia-supplied software.  Uninstalled and reinstalled AverMedia tuner drivers multiple times, no change.  This is a dedicated Windows 10 media system and has no other unnecessary software installed.

Given that (1) the Avermedia driver and media software work fine, and (2) JRiver is using the same video card as AverMedia but JRiver video stutters and AverMedia doesn't, that points (I believe) to this being a JRiver problem.

It simply isn't worth investigating any further, unless JRiver support has some magic bullets (monitoring or instrumentation that points to this NOT being a JRiver problem).

Title: Re: How do I get a refund?
Post by: astromo on December 21, 2017, 06:58:11 am

I'd suggest you head over to the TV board and explain your problem with some useful details.

Also, you could check this thread:
https://yabb.jriver.com/interact/index.php/topic,52448.0.html (https://yabb.jriver.com/interact/index.php/topic,52448.0.html)
and collect some diagnostics. Post up what you collect and maybe you'll get some helpful replies.

Title: Re: How do I get a refund?
Post by: JimH on December 21, 2017, 11:04:22 am

Try setting video to Red October Standard.  It's possible your CPU can't handle Red October HQ.

Title: Re: How do I get a refund?
Post by: ksanborn on January 20, 2019, 04:38:20 pm

I would also like a refund. I’ve been a user for a long time - going back to at least MC14 (I think). I’ve been using the JRemote app for years. Suddenly today it just stopped working. After spending all day trying to fix it, I finally upgraded from MC21 to MC24, which did nothing. I went through all of the posts on this issue (looks like I’m definitely not the only one). Then I uninstalled & reinstalled. Did nothing. Media center isn’t much use to me without the JRemote app functionality. So after an extremely frustrating, wasted day I would like to just give up, get my upgrade money back and buy something else.

Title: Re: How do I get a refund?
Post by: JimH on January 20, 2019, 04:48:25 pm

We don't refund for software purchases.  Please post details of the problem.

Turn on Media Network in MC and use the Access Key in JRemote to connect.

Make sure a firewall isn't blocking.  You could read the Network Access (http://wiki.jriver.com/index.php/Network_Access) topic on our wiki.