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More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: mr_deejay on April 22, 2018, 09:33:48 am

Title: License Restoring - help
Post by: mr_deejay on April 22, 2018, 09:33:48 am

Suddenly, after like 3 years, my Media Center 20 displayed info "The trial period has expired" :-) I've tried to restore my licence key (cause I can't find it in my mail) by trying to receive my registration code. I've entered all possible email addresses here: "https://rover.jriver.com/cgi-bin/restore_email.cgi?displayemail=1" and got no answer. Can you help me with that?

Title: Re: License Restoring - help
Post by: JimH on April 22, 2018, 10:09:31 am

Please send me your details.  I need something to search for.

jimh at jriver

Title: Re: License Restoring - help
Post by: mr_deejay on April 22, 2018, 10:50:09 am

Thanks. Just've sent the mail.

Title: Re: License Restoring - help
Post by: richardcadot on August 20, 2018, 10:12:10 am

Same thing just happened to me this morning... Had the PAID (!!!) program for 3 years or so and it decided this morning that my supposedly "trial" license was expired! I tried to restore my license but your site is down!!

Title: Re: License Restoring - help
Post by: JimH on August 20, 2018, 10:17:01 am

Stand by.  Something just went offline a few minutes ago.  We're checking.

Title: Re: License Restoring - help
Post by: richardcadot on August 21, 2018, 11:20:51 am

So what now? I assume the recent cyber attack on your servers is responsible for my software not working because in need of a license restore? When do you expect I will be able to listen to my music?

PS: I am not a computer geek, I just love hifi music.

Title: Re: License Restoring - help
Post by: Awesome Donkey on August 21, 2018, 02:36:45 pm

Just gotta wait for the servers to come back up once they're rebuilt.

Title: Re: License Restoring - help
Post by: richardcadot on August 21, 2018, 03:18:55 pm

That's what I thought but as a matter of fact, my reply consisted of two questions:

1. Was my paid license suddenly converted to a trial license linked to the cyber attack?

2. How long will it take approximately to bring everything back on? I'm sure it is hard to estimate but are we talking hours, days or weeks? I just want to have an idea...

Thanks.

Title: Re: License Restoring - help
Post by: JimH on August 21, 2018, 03:19:47 pm

Your license didn't change.  Hours or a day or two.