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More => Old Versions => JRiver Media Center 29 for Windows => Topic started by: mikepellegrini on April 13, 2022, 06:28:20 pm
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Windows update did its thing last night and now neither MC28 or 29 work. You open the program, click on a file, for an instant it says "buffering" and then they crash.
Win 10 Home, fully updated. The updates installed last night we KB4578968, KB5011487 and Servicing stack 10.0.19041.1613.
My other - un-updated - machines still work fine. As was this machine, pre-update. Can't imagine what else would have caused this.
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Configure Windows Defender. Any other antivirus?
I imagine you probably rebooted.
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My solution was to do a system restore. And I turned Windows Update off. MC28 works; I'll have to reinstall 29, because the restore point was before I installed that.
I am using Windows Defender but I've never had a problem with it. And Malwarebytes Anti-exploit beta - and never had a problem with that. And like I said, the timing was suspicious because MC stopped working just after having installed the three Windows Updates.
And oh yeah. I rebooted all over the place.
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Uninstall Malwarebytes, as a test.
Definitely configure Windows Defender.
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Configure Windows Defender in what particular manner? Specifically, change what? How?
Malwarebytes Anti-exploit is remarkably non-buggy. The times in the past when Anti-exploit has stopped something (false alarms cause by MS Word macros - long ago) it had a pop-up that said it'd blocked whatever.
I saw nothing like that when MC 28 and MC 29 crashed. Just, "poof" and it's gone, no explanation. I restarted multiple times, first trying MC29 over and over, then restarted a few more times trying MC28. Poof. Then for variety, I tried VLC player and it worked great.
According to the Windows Update history on my machine, the only things updated on 4/12/22 were Windows Updates, not the virus definitions. I read the changelogs for the updates; there were security fixes, among other things. It was a hodgepodge of stuff, like all MS updates.
So like I said before, particularly because of the timing - happening directly after the Windows Update was installed, it's hard to believe Windows Update was NOT the cause. In which case, as the updates roll out to other MC users, I rather suspect more people will be affected - then hopefully you'll figure out the problem and update JRiver.
I did a system restore to April 4, and everything is just hunky dory. I turned off Windows Update on all my machines, so I won't be experimenting with turning off the anti-exploit or whatever.
I do hope you figure out what the problem is and fix it so I can turn Windows Update back on. I don't like running un-updated.
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https://yabb.jriver.com/interact/index.php/topic,114101.0.html
Don't run two antivirus programs. We recommend Windows Defender only now.
Here are a few problems that antivirus caused: https://yabb.jriver.com/interact/index.php?topic=86096.msg588759#msg588759
It's not a problem with MC.
The other possibility is that you have a driver problem. Video drivers are the most common cause of crashes like you describe.