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More => Old Versions => JRiver Media Center 18 for Mac => Topic started by: Constant in on December 07, 2014, 02:39:06 am

Title: can't activate restore licence for MC 18 for Mac
Post by: Constant in on December 07, 2014, 02:39:06 am: Hi
i have issue with licence restore.

when i input licence - I get a notification that "there is a problem restoring the licence". Details - problem communicating with licence centre.

how to solve it?

thank you!
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: JimH on December 07, 2014, 07:01:06 am: Mac and PC are separate.

Please read this:
http://wiki.jriver.com/index.php/Restoring_a_License

Make sure you have the right version installed.
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: Constant in on December 07, 2014, 11:27:46 am: I haven't found the answer in your link.

I have MC 18 for MAC.
and just today retrieved the code for the version.

i can't open the MJR file - i get a window saying "The application Packageinstaller.app can't be opened - 10810"

When I enter the code - I get the same I wrote in the 1st topic

please advice
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: jxo on December 09, 2014, 04:24:59 pm: Jim: I am a happy user of JRiver on PC. I'd like to install it on a Mac. Will I need to purchase the software again as if buying for the first time?
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: Matt on December 09, 2014, 05:21:31 pm: Quote from: jxo on December 09, 2014, 04:24:59 pm
Jim: I am a happy user of JRiver on PC. I'd like to install it on a Mac. Will I need to purchase the software again as if buying for the first time?

PC and Mac have separate licenses.
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: jxo on December 09, 2014, 05:47:34 pm: Meaning totally separate purchases? any discount for having previously bought the PC version? thanks
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: Matt on December 09, 2014, 07:58:19 pm: It's a separate purchase. Before you cry wolf, it was a huge huge huge undertaking to port MC. We're trying to be fair, but also get something for the incredible development effort.
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: jxo on December 09, 2014, 08:13:08 pm: No wolf! I love the product and happy to purchase for the Mac.
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: Constant in on January 02, 2015, 04:22:51 am: i bought separate licenses for MC 18 for Mac and MC 19 for Windows and I don't mistake on put them into the registration line.
Also I get many emails with restoring instead of 1 email and when I put it in I get answer which I wrote above - "problem restring the licence", details - problem communicating with the licence server.
Title: Re: can't activate restore licence for MC 18 for Mac
Post by: JimH on January 02, 2015, 03:24:47 pm: Update to the latest version available for the major version you have. See the posts near the top of the board for that major version.