INTERACT FORUM

Devices => JRiver Id -- Hardware by JRiver => Topic started by: Claude Lapalme on March 11, 2020, 02:10:49 pm

Title: License issues
Post by: Claude Lapalme on March 11, 2020, 02:10:49 pm

No matter what I do, I can't get JRiver to open on my Id NUC Classic. It keeps asking for registration number. Nothing I do seems to work, here's a copy of a screenshot: some of the info there may be useful.

Title: Re: License issues
Post by: JimH on March 11, 2020, 02:15:06 pm

You should have received the license when you purchased.

Title: Re: License issues
Post by: Claude Lapalme on March 11, 2020, 09:25:54 pm

That's what I thought, but I can't find that email anywhere. I bought it on April 28, 2016. I have all sorts of documents relating to its purchase, but no Registration Code anywhere ...

Title: Re: License issues
Post by: JimH on March 11, 2020, 10:26:29 pm

In the box?

Title: Re: License issues
Post by: JimH on March 11, 2020, 10:28:07 pm

We can find it for you. Email the serial number found on the bottom of the Id to deanna at jriver.

Title: Re: License issues
Post by: Deanna on March 12, 2020, 08:44:07 am

I have located your license and will send it to you via email, together with an upgrade license, should you wish to upgrade your Id.

Title: Re: License issues
Post by: Claude Lapalme on March 12, 2020, 10:07:38 am

Thank you very much for this. New issue now, the license work, inasmuch as I can now get JRiver started, but it doesn't "stick". Restarting JRiver or rebooting the Id requires re-entering the registration code. Using the versionless code does the same although it generates an mjr file, but then I can't seem to find a way to execute it.

Title: Re: License issues
Post by: Claude Lapalme on March 12, 2020, 04:28:46 pm

Hold the presses. Doing the upgrade fixed everything. It was a bit of a process, I have to say, but everything is indeed working smoothly, and I now have a beautiful butterfly when I boot to a screen! Thanks again!