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More => Music and Movie Services => Topic started by: Xstatic on November 24, 2009, 01:14:32 pm

Title: cant buy anymore
Post by: Xstatic on November 24, 2009, 01:14:32 pm: hi,

I have really enjoyed the performer store with the 256 mp3's, and now after installing the newest build over 0.71, I cant buy songs anymore - everytime it comes up with the same error prompt. I have retyped and checked my billing information several times, and still I get the same result..

and I was so looking forward to getting that new album tonight...hmm, please help.

This is the error I get when hitting "yes" to the purchase:

"An error ocurred while trying to purchase this content. JRiver purchase error. MN error on purchase assets at BackendSOAP.pmline 736"

regards
Jesper
Title: Re: cant buy anymore
Post by: JimH on November 24, 2009, 01:17:50 pm: We'll check.

What album are you trying?
Title: Re: cant buy anymore
Post by: Xstatic on November 24, 2009, 01:46:40 pm: I have tried several albums - but particulary the new Leona Lewis album. But since the error prompts began, I have tried random songs just to see if the result was any different.

thanks for looking into it.

Jesper.
Title: Re: cant buy anymore
Post by: JimH on November 24, 2009, 01:51:04 pm: I suppose you tried rebooting.
Title: Re: cant buy anymore
Post by: Matt on November 24, 2009, 02:09:38 pm: There was a server problem. It should be fixed later today.

If you get charged for failed transactions, please let us know so we can refund you.

Thanks.
Title: Re: cant buy anymore
Post by: JohnT on November 24, 2009, 03:46:18 pm: Please try purchasing again, it should be working now.

- John
Title: Re: cant buy anymore
Post by: Xstatic on November 25, 2009, 08:14:16 am: it IS working now :-)

Thanks a lot!

Jesper.
Title: Re: cant buy anymore
Post by: JimH on November 25, 2009, 08:41:33 am: You're welcome. Thanks for your patience.
Title: Re: cant buy anymore
Post by: JohnT on November 25, 2009, 09:19:13 am: Glad to hear it's working. If you see any extra charges on your credit card bill, please contact Deanna at jriver dot com to get a refund.