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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: Secrets on July 21, 2015, 05:33:25 pm

Title: JRiver Media Center version 21 won't install.
Post by: Secrets on July 21, 2015, 05:33:25 pm

I purchased the upgrade, clicked on the exe file that downloaded, but got an error that something was not present on the drive. The license on the other hand installed. So, version 21 installation was a failure. I need help or a refund.

Title: Re: JRiver Media Center version 21 won't install.
Post by: Secrets on July 21, 2015, 05:34:25 pm

By the way, I do have version 20 installed.

Title: Re: JRiver Media Center version 21 won't install.
Post by: Secrets on July 21, 2015, 05:37:32 pm

Now when I click on the setup.exe file, nothing happens at all.

Title: Re: JRiver Media Center version 21 won't install.
Post by: JimH on July 21, 2015, 05:39:35 pm

Try downloading MC20 again and installing it.

If that doesn't work, please tell us what the file is named.  It isn't setup.exe.

Title: Re: JRiver Media Center version 21 won't install.
Post by: badgerred on July 21, 2015, 06:20:40 pm

I think I have a similar problem as Secrets. Media Center 21 will not install on my Windows 7 laptop.
I reinstalled MC20 and still no progress. I have the latest version of MC20 (200124).  I've installed the License for MC many times but don't see a way to retry the MC21 update.
Why don't I have the MC21 application installer (exe file) in my download directory? I have two versions of the MC20 installer in my download directory (25.6mb) along with 6 versions of the MC license installation.

Please help or refund.

Title: Re: JRiver Media Center version 21 won't install.
Post by: JimH on July 21, 2015, 06:55:56 pm

There is no MC21 yet.  It will be available in a few weeks and posted on the MC21 board.

MC20.0.131 is the latest build.  It's at the top of the MC20 board.

Title: Re: JRiver Media Center version 21 won't install.
Post by: badgerred on July 21, 2015, 09:11:19 pm

Thank You... I should have read the original email notification to purchase MC21 in greater detail. I think it's mentioned 3/4ths of the way into the email. Not sure what the previous posts were about trying to get the MC21 update to work. Apparently I wasn't the only one confused.

I'd suggest the follow up email containing the MC21 Registration info with links should also mention that MC21 is not released yet. This email makes you believe that MC21 is available to update.

Title: Re: JRiver Media Center version 21 won't install.
Post by: glynor on July 21, 2015, 11:15:31 pm

Sorry for the confusion. Please read the first two responses to this post, as they'll explain how upgrades to MC work every year:
http://yabb.jriver.com/interact/index.php?topic=98687.0

Title: Re: JRiver Media Center version 21 won't install.
Post by: Secrets on July 22, 2015, 01:24:26 pm

So, when will we get notification that Version 21 is available and how will we download it?

Title: Re: JRiver Media Center version 21 won't install.
Post by: JimH on July 22, 2015, 01:30:35 pm

http://yabb.jriver.com/interact/index.php?topic=98735.0