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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: Brazilianhipster on July 22, 2015, 03:41:28 am

Title: Upgrade Help Please
Post by: Brazilianhipster on July 22, 2015, 03:41:28 am

Hi,

I am trying to upgrade from Media Center 20 Master to Media Center 21.  However, when I click on the pre-order link titled Direct Link to Windows Upgrade, and enter my registration code, I receive a message telling me that 'we could not find an upgrade available for the registration code you entered'.

I've tried emailing myself the registration code to check, but still no luck.

Any ideas what I'm doing wrong?

Thanks

Steve

Title: Re: Upgrade Help Please
Post by: CountryBumkin on July 22, 2015, 07:03:20 am

Perhaps your MC20 license already includes MC21. How long ago did you purchase the MC20 Master license?

Title: Re: Upgrade Help Please
Post by: Brazilianhipster on July 22, 2015, 07:43:48 am

I purchased the M20 license on the 26th January 2015.

Title: Re: Upgrade Help Please
Post by: JimH on July 22, 2015, 09:10:24 am

There is probably a typo in the license.  0 (number zero) and O (letter) look similar.  Use copy and paste.