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Windows => Television => Topic started by: 8139david on March 19, 2015, 02:46:50 am

Title: [Solved] MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 19, 2015, 02:46:50 am

I have the DVB-T usb tuner "AverTv Volar Hd Pro on Windows 8.1" from AverMedia.
TV works well with their own program, AverTV 3D.
But I use MC, it crashes when I select the usb device and click next.
What should I do?
(http://thumbnails109.imagebam.com/39817/2b72cc398162811.jpg) (http://www.imagebam.com/image/2b72cc398162811) (http://thumbnails110.imagebam.com/39817/a254b8398162813.jpg) (http://www.imagebam.com/image/a254b8398162813)

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 19, 2015, 08:28:58 am

Please turn on logging and capture a log package and forward to me.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 19, 2015, 08:50:15 am

Thanks, I've sent you three private messages concerning the logs.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 19, 2015, 10:24:22 am

Thanks for the logs.  Did the log package also contain a crash dump file?  If there is one, please email it to me.  yaobing at jriver dot com

Also, please download and install build 84, which is available on Media Center 20 board.  There have been quite some fixes between 80 and 84.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 19, 2015, 12:19:14 pm

I emailed you the dump file.
And I have updated the program. The problem remains:MC crashes at the same point.

By the way, do I need to have Windows Media Player installed?
Currently it is not.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 19, 2015, 02:17:00 pm

No, you do not need Windows Media Player.

Since you are running the latest version, I hope you do not mind grabbing a log package with the latest, and email to me again.  Sorry for the trouble.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 19, 2015, 03:18:48 pm

Done

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 20, 2015, 01:06:13 pm

The crash occurred when MC was trying to setup remote control devices.  Do you have any remote control receiver device on your computer?  What happens if you go to Tools > Options > Remote Control, and click "Devices & Options" link at the bottom of the page?

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 20, 2015, 02:11:50 pm

Thanks.
In fact, the service Remote control was disabled.
I have enabled it.
No remote control is set up.
However, I am away for the week-end, with my computer but not with AverTV device.
I will try Monday.

By the way, are there other services I need (besides television)?
So far, I have enabled only a few:
(http://thumbnails112.imagebam.com/39850/7ffaa6398491512.jpg) (http://www.imagebam.com/image/7ffaa6398491512)

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 20, 2015, 02:30:46 pm

Quote from: 8139david on March 20, 2015, 02:11:50 pm

By the way, are there other services I need (besides television)?

You enable features that you need.  If you are talking about what is needed for television to work, obviously, you need "TV", and possibly "Media Network" (It depends on what type of TV tuner you are using.  It may not be needed if you only use bda devices for DVB-T.), and possibly "Remote Control".

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: JimH on March 20, 2015, 02:40:04 pm

Don't disable anything until you have a solution to the current problem.

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 22, 2015, 01:18:33 pm

It now works.
It was crashing because the service "remote control" was not activated in MC.

By the way, the AverTv usb device comes with a remote control.
Do you know how I can use it to control TV on MC?

Title: Re: MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: Yaobing on March 22, 2015, 01:39:34 pm

Quote from: 8139david on March 22, 2015, 01:18:33 pm

It now works.
It was crashing because the service "remote control" was not activated in MC.

Thanks for helping with debugging it.  I will try making sure it does not crash when remote control is disabled.

Quote

By the way, the AverTv usb device comes with a remote control.
Do you know how I can use it to control TV on MC?

We can not use remote controls that come with a specific tuner device.  Sorry.

Title: Re: [Solved] MC crashes with AverTv Volar Hd Pro on Windows 8.1
Post by: 8139david on March 22, 2015, 02:53:06 pm

Thanks for your help!