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More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: Manfred on April 15, 2018, 03:48:13 pm

Title: My Media Renderer Environment is crashing [Solved]
Post by: Manfred on April 15, 2018, 03:48:13 pm

Since ~2 weeks I had the issue that my Media Renderer (PC with MC) crashes after 5-15 min video or audio play. No error message - only in win event log - win unexpected error. 2 weeks ago I changed the motherboard to MSI B250M Gaming Pro and in the meantime I did a fresh install of win 10 Pro.

Symptoms:

- Crash:Stop audio/video play -> automatic reboot
- Crash: Stop audio/video play -> automatic shut down of the PC, after a few minutes press the power button of the psu on/off, I could again power on the PC

Today it was crashing (rebooting) during MC 24 install.

I have all the newest drivers, newest bios version.

Before I had an Asus Mainboard. No Problems.

Any ideas?

Title: Re: My Media Renderer Environment is crashing
Post by: JimH on April 15, 2018, 03:53:33 pm

Quote from: Manfred on April 15, 2018, 03:48:13 pm

- Crash: Stop audio/video play -> automatic shut down of the PC, after a few minutes press the power button of the psu on/off, I could again power on the PC

Heat?  Too high a temperature?

Are you overclocking?

Title: Re: My Media Renderer Environment is crashing
Post by: Manfred on April 15, 2018, 04:02:27 pm

No Overclocking : Temps of CPU < 41 degree. GPU Temps seem also ok. Idle 40 degree.

The only strange thinks what I see in the board explorer of MSI mainboard is Z chipset instead ob B250 Chipset? and Board Explorer does not see my SOtm Usb card.

Title: Re: My Media Renderer Environment is crashing
Post by: JimH on April 15, 2018, 05:09:49 pm

A bad driver could also do that.

Title: Re: My Media Renderer Environment is crashing
Post by: Manfred on April 16, 2018, 03:16:49 am

In the early morning I powered the PC on, no other SW running also no MC. After 2h the PC has powered down. I will investigate that a little bit further during the next days.

Title: Re: My Media Renderer Environment is crashing [Solved]
Post by: Manfred on April 16, 2018, 09:34:35 am

I think I got it!

In my earlier Asus Board: if you have an m.2 SSD SATA 6 was not usable. So I used SATA 1 for my BD Drive. Switching to my new MSI mainboard I also used SATA 1 (Sorry I did not read the "lovely" manual >:() but in the MSI world SATA 1 is not usable if you have an m.2 SSD. Switching the SATA cable to port 5 solved the problem. I play video for hours - no problem so far. :)