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More => Old Versions => JRiver Media Center 19 for Windows => Topic started by: torpadal on June 09, 2017, 06:57:00 am

Title: MC 19 crash when playing music
Post by: torpadal on June 09, 2017, 06:57:00 am

hi,
my MC 19.0.163 is suddenly not able to play audio files. It crashes when I try to play any type of audio file, incl. podcast. I can play video files without problems. I have made a library backup and attached the zipped errorlog. Anyone who can indicate what the problem is and how to fix it?
A line from the log: 0021531: 4100: General: TopLevelExceptionFilter: Unhandled exception -- program crashing

Title: Re: MC 19 crash when playing music
Post by: JimH on June 09, 2017, 07:35:36 am

You could try reinstalling MC19.  Old Versions are on our wiki.

Try powering everything down and back up, including the network.

It's more likely to be a Windows update, a driver update, or an antivirus problem.

Title: Re: MC 19 crash when playing music
Post by: torpadal on June 09, 2017, 07:57:00 am

Thanks for a quick reply. I tried reinstalling, restarting and restore library now. Still same problem. Running win8.1. Strange that the video files are working ok but the audio files are not. Any other tips?