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More => Old Versions => JRiver Media Center 28 for Mac => Topic started by: ncjay on July 05, 2021, 06:18:43 pm

Title: cannot re-access trial version (but MC 27 works correctly)
Post by: ncjay on July 05, 2021, 06:18:43 pm

First time user here.  I appear to have made a complete mess of my Media Center 28 trial installation - from download to hitting a brick wall all within an hour or so.  Here’s what happened:

- did a fresh install and attempted to import my iTunes .xml library

- Media Center appeared to completely hang.  I force-quit the application after 15 minutes or so.  And I repeated this at least twice more.

- When I restarted Media Center the splash screen told me my trial period had expired (?!) and asked me if I wanted to extend the trial.  I agreed, and got the extension code immediately.

- I entered the code, hit “Continue” (I think that’s what the button said), and Media Center closed.

- I started it up again and it told me the trial period had expired….and this time there was no offer to extend the trial; only Purchase, Find License, Restore License, and Cancel.

Is there a way I can recover my installation so I can evaluate this product?

I’ve pasted a copy of my ~/Library/Application Support/J River/Media Center 28/Settings/User Settings.ini file, if that might help, below.

Thanks
ncjay


————————————————


[Installer]
Install Version="28.0.34"
Release Channel - Pending Install=""
Release Channel - Pending Install Version=""
                                                                                                                                                                                                                                                               
[Properties]
Image - RAW Image Cache Directory="\[App Data Path\]Default RAW Image Cache/"
Install - First Install=i:"1"
Install - First Install Date="Mon, 5 Jul 2021 18:30:59 GMT"
Install - Number Runs After Last Install=i:"6"
Install - Number Runs Total=i:"6"
Last UI Mode=i:"-2000"
MediaCore Running=i:"1"
Standard View Skin 3="\[App Data Path\]Skins/Standard View/ModernCards Grey/"
Trial Extended="ujpax2yEuKVrOHS6A7b0YsyP2jQxaVDs8JIdSeD8r6FDLx+VDstlyYJWT19BR0Sv\n2+fRHi3nCAvNJ9E9VHyzWEidGSvj+MRXVZCK3xvHJ3tGw0YKDRWDCcF0YiiE30/m\ntO1PsU1uE30dZY9KJ2nM1MLIbij4b8yaaPNwRW5Zws8\="
Trial Extension Email="(redacted)"
                                                                                                                                                                                                                                                               
[Properties\\MUI]
MC: Minimum Right View Width="300"
MC: Minimum Tree Width="380"

Title: Re: cannot re-access trial version
Post by: Awesome Donkey on July 06, 2021, 04:01:06 am

Unfortunately once the trial has expired there's no way to extend it. If you have a second Mac or a PC to try it on, that'd be the way to go.

Title: Re: cannot re-access trial version
Post by: ncjay on July 06, 2021, 07:06:23 am

Thanks - unfortunately, my only other Mac is too old to run a modern version of OS X.

But why would my trial version expire after only one hour of use?

Thanks
ncjay

Title: Re: cannot re-access trial version
Post by: AGAWA on July 08, 2021, 03:01:00 am

perform your trial on MC27; not far away from MC28. At least you will get a feel of this splendid product.
I had the same problem.

Title: Re: cannot re-access trial version
Post by: ncjay on July 08, 2021, 07:02:55 am

Thanks - it didn't even occur to me to try that.

However I'm doing my eval on a windows machine i have here.  It's not my preferred platform - I wanted to do a direct import of my iTunes Library.xml on the Mac instead - however I've completed a sed script that massages the exported Mac xml to work on the windows machine.  And I'm liking what I see.

So maybe there actually is a problem with the OS X trial version.

Thanks
ncjay

Title: Re: cannot re-access trial version
Post by: ncjay on July 08, 2021, 08:19:43 am

Confirming that I can also use MC 27 in trial mode on the Mac.

Something appears to be amiss with MC 28 with respect to its trial mode.

Thanks
ncjay