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More => Old Versions => Topic started by: chuckly on March 08, 2012, 03:39:29 pm

Title: Error restoring MP3 encoder licence. Unknown error.
Post by: chuckly on March 08, 2012, 03:39:29 pm

Had to reinstall windows on my PC. Reloaded MJ14, but when I try to enter my license either on-line or from a file, I get this message, and it won't re-install.
Any thoughts?
Thanks, Chuck

Title: Re: Error restoring MP3 encoder licence. Unknown error.
Post by: JimH on March 08, 2012, 05:15:30 pm

You may need to install the MP3 encoder first.  You may need to do a Restore (see the Purchase link) above.

Title: Re: Error restoring MP3 encoder licence. Unknown error.
Post by: chuckly on March 08, 2012, 09:19:43 pm

Did the restore. I get this message when I try to load files from my library to a portable device.

Title: Re: Error restoring MP3 encoder licence. Unknown error.
Post by: JimH on March 08, 2012, 09:37:02 pm

Is the MP3 encoder installed?  Try converting a file to MP3.