INTERACT FORUM

More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: AudioPlayz on March 02, 2019, 09:58:39 pm

Title: upgrade problem
Post by: AudioPlayz on March 02, 2019, 09:58:39 pm: Started out with purchasing MC25 upgrade, going from MC21Windows 32bit Vista. Downloaded MC24 and used upgraded Key and would never install, kept getting JR tools not loaded error etc.
Got frustrated and put it aside. Now I have new computer, Win10/64bit, downloaded MC24 and restored my key, and says not valid for this product? had key emailed to me and noticed it had MC22 Listed with it?,so now really confused, do I need to download MC22 ? will it work on 64bit? key is supposed top be for latest 25??
Title: Re: upgrade problem
Post by: Awesome Donkey on March 03, 2019, 04:13:09 am: I believe this has been mentioned before a couple of times, and it's quite possible MC won't run on Windows Vista anymore. The MC25 license won't work for MC22 either, unfortunately.

According to the Windows system requirements, it requires Windows 7 and above.

https://wiki.jriver.com/index.php/Windows_System_Requirements
Title: Re: upgrade problem
Post by: AudioPlayz on March 03, 2019, 07:41:09 am: well iv'e accepted that, but now I have a new computer with Win10 and MC24 trial running on it, my MC25 upgrade key won't work on it although what I have read leads me to beleive it should, Am i going to have to start over and just purchse a full key for my new computer?
Title: Re: upgrade problem
Post by: Awesome Donkey on March 03, 2019, 07:43:33 am: Make sure you're using the latest MC 24.0.75 build for it to accept a MC25 license.

It can be found here: https://yabb.jriver.com/interact/index.php/topic,119211.0.html
Title: Re: upgrade problem
Post by: AudioPlayz on March 03, 2019, 08:02:39 am: have it, tried again, says not valid for Media Center would you like to upgrade?
I have the correct key that was e-mailed from JR
Title: Re: upgrade problem
Post by: JimH on March 03, 2019, 09:14:56 am: Please read this carefully:
https://wiki.jriver.com/index.php/Restoring_a_License
Title: Re: upgrade problem
Post by: AudioPlayz on March 05, 2019, 08:27:13 am: I want to send Thanks here .
I finally figured out what was going on. I started out on a 32bit Vista system I was trying to keep current with MC21, I bit on the "in app" prompts (and e-mails to me) to upgrade to MC25, I paid my upgrade fee and I never could get it installed (error's JR tools not installed etc.).
I then decided it's time!, New computer. I now installed MC24, my 25 key should work now correct?
wrong! still no luck.
The truth is (or it seems)I never had a 25 key, it was for 22. I downloaded 22 and used that, then had to pay "again" to bring it up to 25(24).
I'm sure you all will let me know if I have @$@%^ for brains.
At least you know some thought process here.
Waiting on my sound card to arrive. Thanks
Title: Re: upgrade problem
Post by: tij on March 05, 2019, 08:35:49 am: so you paid twice for upgrade? ... one for mc21 to mc22? ... second for mc22 to mc25? ... thats odd
Title: Re: upgrade problem
Post by: AudioPlayz on March 05, 2019, 09:14:24 am: yes I did, my orignal upgrade "only" worked with MC22, even though I bought it under a MC25 upgrade, that's why I had it in my head that it should work, after many attempts I noticed in my E-Mail sent on a restore that there was a m22 at the bottom?
I was not only frustrated, but kinda irked that I had to upgrade twice.
Title: Re: upgrade problem
Post by: tij on March 05, 2019, 10:19:06 am: according to https://yabb.jriver.com/interact/index.php/topic,118887.0.html

upgrade for mc25 should work for all mc down to mc10

if you have proof of purchase for those 2 upgrade you bought ... pretty sure they will refund you
Title: Re: upgrade problem
Post by: AudioPlayz on March 08, 2019, 07:44:04 pm: I will have to see if I can get some refund, have my orignal E-Mail and it definatly states MC25
Title: Re: upgrade problem
Post by: JimH on March 08, 2019, 11:57:51 pm: We haven't sold anything but MC25 licenses for a few months now.