INTERACT FORUM

More => Music and Movie Services => Topic started by: B73 on February 05, 2016, 10:37:10 am

Title: FIXED: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: B73 on February 05, 2016, 10:37:10 am

I got this e-mail: "There was a problem charging your credit card for your monthly Performer music subscription. Please verify that your billing information is up to date by clicking the 'Account' button in the Performer Store and selecting 'Update Billing Information...'."

Since I haven't made any changes to my account this is very strange. Anyway, I updated the billing information once again and now it seems that you removed me from the monthly subscription (without giving me any information on that!). However, the billing information is (still) correct so I can only give you this one. So what should I do now? Thanks.

Title: Re: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: Matt on February 05, 2016, 10:56:44 am

We're working on it.  It's the same problem caused by our bank switching on us.  We fixed the credit card handling, but still haven't gotten Performer working yet.  Hopefully later today...

Title: Re: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: B73 on February 06, 2016, 05:07:05 am

The shop is working but only with the 30 seconds option... It's also not possible to switch back to the monthly subscription.

Title: Re: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: JimH on February 06, 2016, 06:38:27 am

It's a problem caused by our back end credit card processor.  It should be fixed by mid-week.  I'm sorry for the inconvenience.

Title: Re: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: JohnT on February 07, 2016, 05:50:58 pm

This is working again, sorry for the interruption in service.  For anyone that had their subscription automatically canceled in the past week or so, I restarted their subscription and gave them a $10.00 credit so if you check your credit card bill you'll see a $2.99 charge rather than $12.99.

Title: Re: FIXED: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: Swannque on February 10, 2016, 07:30:09 pm

I am still having the performer store login issue. And I can't get a new password sent to me. Any solution?

Title: Re: FIXED: Performer Shop: Credit Card Problem and Monthly Subscription
Post by: JimH on February 10, 2016, 08:01:31 pm

We will be back to you tomorrow.