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More => Old Versions => JRiver Media Center 26 for Linux => Topic started by: mattkhan on May 31, 2020, 05:50:44 am

Title: Unable to restore licence
Post by: mattkhan on May 31, 2020, 05:50:44 am

Attempting to restore licence gives the following error in the logs and the generic "there was a problem communicating with the licence server" error dialog

Code: [Select]

0035562: 140353319671744: General: CRegistrationHelper::Linux: Start
0035562: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035582: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035582: 140353319671744: General: CRegistrationHelper::Linux: Finish (20 ms)
0035582: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035583: 140353319671744: General: CRegistrationHelper::Linux: Start
0035583: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035584: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035584: 140353319671744: General: CRegistrationHelper::Linux: Finish (1 ms)
0035585: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035585: 140353319671744: General: CRegistrationHelper::Linux: Start
0035585: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method 1 succeeded f1f26b72e26d8f1a
0035586: 140353319671744: General: CRegistrationHelper::Linux: Registration via Method H succeeded f02f260d62958ca
0035586: 140353319671744: General: CRegistrationHelper::Linux: Finish (0 ms)
0035586: 140353319671744: General: CRegistrationHelper::InitializeBuyButton: Init produced error 6
0035591: 140353319671744: General: JRMonitor::UpdateInfo: Start

I can see via a packet capture that it does connect successfully to rover.jriver.com so it's not a connectivity problem

installing a fresh licence from the cli works fine

Title: Re: Unable to restore licence
Post by: Hendrik on June 02, 2020, 03:33:57 am

I'm getting the same error on a fresh install just now, investigating

Title: Re: Unable to restore licence
Post by: Hendrik on June 02, 2020, 04:21:26 am

Looks like there is a certificate problem, will ask bob to look into it.

Title: Re: Unable to restore licence
Post by: Hendrik on June 02, 2020, 06:56:57 am

The issue should be resolved now!