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More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: felix2 on May 11, 2018, 05:25:38 pm

Title: MC23 keep losing license on same PC
Post by: felix2 on May 11, 2018, 05:25:38 pm

My PC running MC23 lost license about 5 times over the past 2 month. The latest 3 times over a 2 day period. I am now down to 2 re-install. I can identify about 3 of them right after a Windows automatic update.

What's going on?

What happen when I used up all the re-installs? But another one?

Title: Re: MC23 keep losing license on same PC
Post by: BradATIMA on May 14, 2018, 11:09:04 am

I'm not sure what would be causing Media Center to keep losing the license. However, if you do need to restore the license again, you should receive an e-mail after doing so. That e-mail should contain a license file ending in a .mjr. Save that file to your computer. The file is valid for 14 days and double-clicking on it will re-install your license without using up one of the restores. Also, the number of restores you have resets after a year, and we can reset them if you run out. I just reset the number of restores you have left.

Title: Re: MC23 keep losing license on same PC
Post by: felix2 on June 23, 2018, 01:03:37 am

Quote from: BradATIMA on May 14, 2018, 11:09:04 am

I'm not sure what would be causing Media Center to keep losing the license.  ...

PC just received the Windows 10 April Update. Upon reboot and run Media Center 23, it lost the license. So I had to re-install.

So this confirm the various Windows Updates of at least the past half a year responsible for crashing licenses. At least for me. Oh well, ...

Title: Re: MC23 keep losing license on same PC
Post by: JimH on June 23, 2018, 06:24:00 am

Are you changing machine names?

Do you use a registry cleaner?  Or any other similar utilities?

I'm not aware of any unusual license problems on Windows.