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More => Old Versions => Media Jukebox => Topic started by: AddyV on December 15, 2007, 10:36:20 am

Title: MJ12 downloaded but exe does not install [Solved]
Post by: AddyV on December 15, 2007, 10:36:20 am

Dear,

I just downloaded MJ12 and saved the file in a folder. When executing the .exe it starts for about 1 second, closes again and that all.
I've the full MJ8 on my PC, I suppose this does not create a conflict.
I was always very satisfied with MJ8 but now I'm curious about what MJ12 is offering for Free.
can you help?

thanks,

Addy

Title: Re: MJ12 downloaded but exe does not install
Post by: AddyV on December 15, 2007, 10:53:06 am

I created a shortcurt on my desktop but with the same result when double clicking on this shortcut.

what do you mean with:
What build are you using?  MC/Help/About

I deleted everything and redownloaded. same result.

Title: Re: MJ12 downloaded but exe does not install
Post by: Alex B on December 15, 2007, 10:58:23 am

So you have a problem with the installer file. What program you use for downloading it? What is your OS?

Assuming that the installer problem can be solved, you may want to do the following before installing MJ12.

Just in case that something goes wrong, you may to create a backup copy of the MJ8 data folder. By default its location is [your MJ8 install path]\Data. In addition, it is useful to create a library backup file with MJ8's library backup tool. You can restore this back up zip file in MJ12 and get most of your old library like playlists and custom tags imported.

Title: Re: MJ12 downloaded but exe does not install
Post by: JimH on December 15, 2007, 11:11:42 am

If the exe won't execute, it's probably not complete.  Try another download.  The file size should be about 12MB.

Title: Re: MJ12 downloaded but exe does not install
Post by: AddyV on December 15, 2007, 11:22:20 am

OS = Windows XP professional SP2

don't know what program is used for download. but the download takes about half a minute and did finish "completed".

I now tried with an execute in stead of save when downloading. at the end it asks for execute software and again nothing happens.

thanks for the tip of the backup, this is done with file-library-libray manager-backup library. I suppose that's what you meant.

Title: Re: MJ12 downloaded but exe does not install
Post by: Alex B on December 15, 2007, 11:39:36 am

Quote from: AddyV on December 15, 2007, 11:22:20 am

OS = Windows XP professional SP2

don't know what program is used for download. but the download takes about half a minute and did finish "completed".

I now tried with an execute in stead of save when downloading. at the end it asks for execute software and again nothing happens.

Hmm... Did you just use your web browser then? Is it a plain MS I.E. browser? (I don't know if MJ8 offers to download the new installer directly).

In any case you could just try to right-click this (http://ftp.jriver.com/pub/downloads/MJ12/MediaJukebox120017.exe) link and save the file to a local hard drive.

Quote

thanks for the tip of the backup, this is done with file-library-libray manager-backup library. I suppose that's what you meant.

Yes, that creates a backup file of your MJ8 library (= only the database files, not the media files or anything else). If you have several libraries you need to do that for each library separately.

However, as I said, it might be a good idea to back up the data folder too (outside MJ8). Actually, you could back up the complete MJ8 program folder (the default folder path is C:\Program Files\J River\Media Jukebox). You can just copy it to a safe location. It may contain cover art, plug-ins, skins, visualizations etc that you may want to preserve. Just in case...

EDIT

The link had a problem. It's fixed now.

Title: Re: MJ12 downloaded but exe does not install
Post by: AddyV on December 15, 2007, 02:01:14 pm

no succes so far. I used the link but still the same result.
the downloaded file is always 11.8Mb but no run.
So I will be stuck to MJ8.
One of the reasons for changing to MJ12 is the problem on another PC (on my son's PC we have limited functions in MJ8 and my licence key does not solve anything).

thanks anyhow

Addy

Title: Re: MJ12 downloaded but exe does not install
Post by: JimH on December 15, 2007, 02:05:23 pm

You could try installing it on another PC.

I wonder if you have Win98.  Win 98 SP2 is the minimum required.

Title: Re: MJ12 downloaded but exe does not install
Post by: Alex B on December 15, 2007, 02:26:10 pm

Jim,

AddyV already said that the OS is XP Pro SP2.


AddyV,

Have you tried the installer on both PCs as Jim suggested?

In some rare cases it might help to unpack the installer "exe" file to a folder (7-zip (http://www.7-zip.org/) or Winrar can do this) and after that run the InstallWizard.exe file from the folder.

Title: Re: MJ12 downloaded but exe does not install
Post by: JimH on December 15, 2007, 02:28:44 pm

Admin privileges?

Security settings?

Title: Re: MJ12 downloaded but exe does not install
Post by: marko on December 17, 2007, 05:16:59 am

I can't remember which one it was, but there were many reports a while back that an 'always on' spyware scanner prevented the installer from running.
If you have such a thing running, perhaps try disabling it and see if that helps.

Title: Re: MJ12 downloaded but exe does not install
Post by: JimH on December 17, 2007, 06:45:06 am

Here's a list of weird problems like the one Marko mentions:
http://yabb.jriver.com/interact/index.php?topic=24031.0

Title: Re: MJ12 downloaded but exe does not install
Post by: AddyV on December 17, 2007, 01:48:19 pm

YES succes: Marko's tip did it. I had AdWatch running and deactiving it made it possible to run the exe completely.
In the mean time I installed already on my company laptop so I new it had to be something on my desktop causing the installation problem.
I've done some testing on the functions in MJ12 and it looks really great.

thanks a lot to all of you and greatings from Belgium

Addy