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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: mikeintheaerie on January 21, 2019, 09:47:30 pm

Title: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 21, 2019, 09:47:30 pm

Hi,

I went from 23 to 24 today... Easy install but ...in 23, Theatre View worked fine...but with Version 24.0.72(64bit) when I try to use theatre view I get the error message, 
ERROR STARTING OPEN GL ENGINE (LOADING OPEN GL SHADERS FAILED). >: ( My first instinct was to update the drivers on my Graphics card. I did that, nothing.
Has anyone encountered this? It's not super critical for listening of course but I did use theatre view and found it a compelling little extra when I try to convince people of the
merits of JRiver...

thanks,

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 22, 2019, 02:43:05 am

Can you post a log file?
https://wiki.jriver.com/index.php/Logging

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 22, 2019, 06:26:31 pm

Sure,

thanks,

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 23, 2019, 02:31:41 am

Unfortunately, thats not a usable log package.

Please follow the steps exactly:
1.) Enable Logging (Help -> Logging, Check "Output to a log file")
2.) Reproduce the problem (ie. Try opening Theater View)
3.) Create a Log Package (Help -> Logging, Click "Report problem..."
4.) Attach the full ZIP file it generates here.

The files you uploaded are unfortunately not quite helpful yet. :(

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 23, 2019, 08:48:49 am

Apologies for the previous log....

thank you for following up,

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 23, 2019, 08:52:49 am

Unfortunately the log is still almost empty. Did you open Theater View after enabling logging?
Also, don't restart Media Center in-between any of the steps. You should be able to exist Theater View even in its "broken" state by pressing "Esc" a few times.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 23, 2019, 09:12:37 am

OK,

I think I got it now,

Michael

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 23, 2019, 09:18:26 am

Thanks, the log looks useful. I'll look into it.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 23, 2019, 09:21:08 am

 I wish I could understand it !

thank you,

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 23, 2019, 09:49:29 am

I've send you a Personal Message with a test version to use for some extra information

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 23, 2019, 10:40:59 am

Here is the latest zip file... after I reloaded version 24.

BTW, I reloaded 23 and Theatre view works.... with 24.0.72...not so much.


thank you,

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on January 28, 2019, 04:20:31 am

To keep this thread updated, I'm currently trying to dig up some old hardware based on the same graphics chip, so hopefully I'll be able to see something then.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on January 28, 2019, 05:50:29 am

thank you Hendrik...I am away from my rig but can still connect to the web.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on February 01, 2019, 11:52:15 am

I found the reason for the problem, and we'll include a fix in future builds of Media Center.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on February 01, 2019, 12:04:03 pm

thank you Hendrik,

I look forward to the fix since I use the feature a lot to impress friends and bring them into the JRiver world. I suspect I am not the only one who does that! Will it be part of the V25 update?

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on February 01, 2019, 12:05:29 pm

Definitely be part of 25. We'll see if I can also squeeze it into a MC24 build still.

Title: Re: Error message : Open GL Engine in Theatre View
Post by: mikeintheaerie on February 01, 2019, 02:12:56 pm

great! 8)

Title: Re: Error message : Open GL Engine in Theatre View
Post by: JIM82 on March 22, 2019, 05:46:38 pm

I have the same error message from MC24 (32bits) to MC25 (64bits).

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on March 22, 2019, 06:04:00 pm

First of all, you should have Windows 7 Service Pack 1 installed. If thats not the case, you should do that.

Additionally, can you install this Windows Update and see if it works then?
https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
(Pick the version for your OS from the list further down in the Article)

Title: Re: Error message : Open GL Engine in Theatre View
Post by: JIM82 on March 22, 2019, 06:13:46 pm

I have Windows 7 Service Pack 1 installed.
Issue resolved with the Windows update.

Thank you

Title: Re: Error message : Open GL Engine in Theatre View
Post by: Hendrik on March 22, 2019, 06:22:03 pm

Cool.
For what its worth, I think Windows Update should deliver that update automatically to every system keeping up-to-date, so either I'm misinformed about that, or did you not install available updates? Just trying to figure out where my information stands. :)

Title: Re: Error message : Open GL Engine in Theatre View
Post by: JIM82 on March 22, 2019, 06:33:31 pm

It's a specific and old version of windows 7 pro named "Arium".