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More => Old Versions => JRiver Media Center 19 for Mac => Topic started by: jmaher on October 20, 2013, 02:13:06 pm

Title: Media Center Crashes on first few seconds of play
Post by: jmaher on October 20, 2013, 02:13:06 pm

As above.  Installed ver 55 & 57 with the same results.  Also version 18 which has worked great now starts up with a n=message that says changes will not be saved.

I am running a Macbook Pro with 10.6.8 operating system.

Help (grin)!

Title: Re: Media Center Crashes on first few seconds of play
Post by: jtwrace on October 20, 2013, 02:32:45 pm

Have you sent logs?

Help > Logging > Report Problem

Don't forget to clear log after you save it to your desktop.  

Then email them to logs (at) jriver (dot) com

Title: Re: Media Center Crashes on first few seconds of play
Post by: jmaher on October 20, 2013, 06:00:19 pm

Didn't realize that the log function was available - will try it.

Any idea on what happened to set 18 to be unable to save settings?

Title: Re: Media Center Crashes on first few seconds of play
Post by: jtwrace on October 20, 2013, 06:07:39 pm

Quote from: jmaher on October 20, 2013, 06:00:19 pm

Any idea on what happened to set 18 to be unable to save settings?

I don't understand what "set 18" is.  Can you be more specific?

Title: Re: Media Center Crashes on first few seconds of play
Post by: jmaher on October 20, 2013, 06:37:08 pm

I sent the log in on MC 19.

I am sorry I was unclear on MC 18.  Since I installed MC 19 I get the following message on start-up in MC 18.

This database will be opened in read-only mode.  Any changes will be lost when the program exists.

Jim

Title: Re: Media Center Crashes on first few seconds of play
Post by: jtwrace on October 20, 2013, 06:40:54 pm

Quote from: jmaher on October 20, 2013, 06:37:08 pm

I sent the log in on MC 19.

I am sorry I was unclear on MC 18.  Since I installed MC 19 I get the following message on start-up in MC 18.

This database will be opened in read-only mode.  Any changes will be lost when the program exists.

Jim

That's going to be something that JRiver will need to help you with.  I just don't know.  There are two things that I suggest.  First is a backup.  Go to File > Backup > Backup Library. 

This way you will have a backup of your library (JRiver NOT files) which can be used whether MC18 or MC19.  Last, I wouldn't really try to use MC18 if you have paid for MC19.  MC19 once you get it working is far superior than MC18.