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More => Old Versions => JRiver Media Center 29 for Windows => Topic started by: davidperetz on August 06, 2022, 12:13:18 pm

Title: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 06, 2022, 12:13:18 pm

Hello

I have a Problem since yesterday when i switched to rtx 3090 video card and using jrvr , jriver crashes when i try to playback any video

If i switch to red october standard its working fine but when i try jrvr or red october mad vr  it crashes immediately.

sometimes madvr workes for 2 videos and then crashes.

i had rtx 2080 before and everything worked fine

i would appreciate to get a lil help

Thanks

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: jmone on August 06, 2022, 05:13:35 pm

I've an 3090 and it is rocking fine.  Did you reinstall the drivers? (or else do a clean install?)

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 07, 2022, 10:38:42 am

what drivers? the gpu drivers? yes i have, but the regular game ready not the studio ones.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: JimH on August 07, 2022, 12:31:04 pm

Quote from: davidperetz on August 07, 2022, 10:38:42 am

what drivers? the gpu drivers? yes i have, but the regular game ready not the studio ones.

Try a different video driver.

Configure Windows Defender.  Don't use any other antivirus.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 07, 2022, 04:49:35 pm

i dont have antivirus

do i need to change settings in mc jrvr?

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: jmone on August 07, 2022, 07:05:31 pm

To me it sounds like an issue with the GPU driver after a HW Swap.  Try a clean GPU Driver install (or even DDU https://www.wagnardsoft.com/forums/viewtopic.php?t=4097 ).

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 08, 2022, 10:09:18 am

Ok ill try it

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 13, 2022, 03:14:59 am

Still not working and keeps crashing when trying to use the jrvr instead of red october standard.

any help? i have rtx 3090 and using the red october standard.

i tried installing new drivers and updated ones and still keep crashing after trying to play a video using jrvr recommended.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: jmone on August 13, 2022, 06:28:56 am

Did you do the full clean install with DDU in windows safe mode?

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 13, 2022, 10:12:19 am

I didnt uninstall the drivers, i did downloaded the correct one's and installed them. and it already update the one's iv installed

What is ddu? and why is it important to do a clean install in safe mode? i dont have problem with these drivers elsewhere.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: JimH on August 13, 2022, 11:04:16 am

Quote from: davidperetz on August 13, 2022, 10:12:19 am

I didnt uninstall the drivers, i did downloaded the correct one's and installed them. and it already update the one's iv installed

What is ddu? and why is it important to do a clean install in safe mode? i dont have problem with these drivers elsewhere.

Follow the link.  You can trust jmone's advice.  It's likely the crash is the driver.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: davidperetz on August 13, 2022, 11:36:31 am

What link? how do i do clean install?

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: timwtheov on August 13, 2022, 01:08:19 pm

From Jmone's prior post:

https://www.wagnardsoft.com/forums/viewtopic.php?t=4097 (https://www.wagnardsoft.com/forums/viewtopic.php?t=4097)

I had some problems with a brand new 3060 last fall, and the DDU install works.

Title: Re: JRiver 29 nvidia rtx 3090 crashing
Post by: Hendrik on August 13, 2022, 01:40:35 pm

I would definitely recommend a clean driver install.

Afterwards, a full crash log and crash dump is the only way for us to diagnose the issue any further:
https://wiki.jriver.com/index.php/Logging

The crash dump would be of importance here, a log alone is usually not that helpful for crashes.