INTERACT FORUM

More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: CalJake on September 13, 2015, 12:37:57 pm

Title: Crash During Install, "memory could not be read" [Solved by disabling antivirus]
Post by: CalJake on September 13, 2015, 12:37:57 pm

Every time I install/update MC 21 I get an application error:  "The instruction at 0x774523a3 referenced memory at 0x00194000.  The memory could not be read.  Click OK to terminate the program."  This happened when I first installed MC 21.0.5, and with the update to 21.0.6 today.  This is on a fully patched, update-to-date Windows 7 system which had been running MC 20 since its release without problem.  MC 21 does appear to function correctly after I click OK to terminate.

Title: Re: MC21 Crashes During Install - "The memory could not be read"
Post by: JimH on September 13, 2015, 01:21:14 pm

Any antivirus running? 

Title: Re: MC21 Crashes During Install - "The memory could not be read"
Post by: CalJake on October 17, 2015, 01:33:25 pm

Thanks Jim.  Yep... looks like it's a problem with Webroot on Win 7.  Installed latest update, got the error.  Disabled Webroot and re-installed, no problem.

Title: Re: MC21 Crashes During Install - "The memory could not be read"
Post by: JimH on October 17, 2015, 01:56:27 pm

Thanks for reporting the solution.