INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: Pepper on June 16, 2004, 04:46:07 am

Title: Can not retrieve registration code
Post by: Pepper on June 16, 2004, 04:46:07 am

Hi guys, sorry if this is the wrong place to post, but I did have a look around first, honest  ;D

Anyway, I'm trying to restore my license file, but I think your site is fibbing to me when it says that it has mailed my codes back to me. I get a notification that the codes have been sent, but they don't appear in my inbox...

Hope you can help.

Title: Re:Can not retrieve registration code
Post by: IanG on June 16, 2004, 04:50:37 am

I think the usual advice is to check your spam filters, remembering that your ISP may be applying some, too.

Ian G.

Title: Re:Can not retrieve registration code
Post by: Pepper on June 16, 2004, 05:09:10 am

Well if my ISP is blocking it then I'm snookered, but I'm not applying any locally...

Title: Re:Can not retrieve registration code
Post by: JimH on June 16, 2004, 06:58:50 am

www.mediajukebox.com/license has information that may help, but we've seen one other problem exactly like this in the last month.  It was a customer who had a pipex.com e-mail account.

You can change your e-mail address.  Contact me with your full details (name, etc) if you need help.

jimh @ jriver.com

Title: Re:Can not retrieve registration code
Post by: Pepper on June 16, 2004, 07:28:02 am

Cheers, as suspected, it would appear that Pipex are blocking those mails - doh. I changed my address and bingo, codes arrived.

Thanks for your help.

Title: Re:Can not retrieve registration code
Post by: JimH on June 16, 2004, 08:08:33 am

Good.  Thanks for reporting the result.  Please let pipex know.  I will, too.

Title: Re:Can not retrieve registration code
Post by: John Gateley on June 16, 2004, 12:16:47 pm

Hi All,

If you have a pipex e-mail address (or Pepper - if you are willing to switch back), I need some help debugging this.

Just go to the restore page and get your restore codes sent to you via e-mail, then post a quick note here.

Thanks,

j