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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: wwolfe1 on April 16, 2018, 05:13:01 pm

Title: MC24 hangs
Post by: wwolfe1 on April 16, 2018, 05:13:01 pm

As soon as I try to play a song from a playlist MC24 takes over the entire screen (no task bar) and hangs up. 

Title: Re: MC24 hangs up
Post by: JimH on April 16, 2018, 05:18:45 pm

Try F11.

In MC's Options, you can change settings in General > Behavior.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 16, 2018, 07:18:27 pm

Has nothing to do with options.  MC24 crashes after a few minutes.  Have to hit ESC to close it.

Title: Re: MC24 hangs up
Post by: JimH on April 16, 2018, 08:07:36 pm

Try turning off auto import.  Tools > Import.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 16, 2018, 08:52:25 pm

Import is set to import a single folder.  Auto import is not selected.  MC24 is stable until I click on Albums.  It starts to load the artwork for the albums, but crashes after a few albums have had their artwork loaded.  I am running MC21 at the present without issue.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 16, 2018, 09:00:25 pm

As soon as I select a playlist, MC24 crashes.  Task Manager shows 0% for CPU & Disk utilization.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 18, 2018, 08:09:35 am

Still crashes,  Attached is the log file.

Title: Re: MC24 hangs up
Post by: JimH on April 18, 2018, 08:26:02 am

Can you play this file?
C:\Users\William\Music\Peter Jennings-The Century\Disc-05 Over the Edge 1936-1941\Peter Jennings-The Century - Intro.mp3): Finish

It's the last file before a crash.  (The log should show a crash but doesn't.  Maybe it's a hang?)

One of the files at the bottom of the previous log may be causing a problem.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 18, 2018, 09:06:02 am

I removed the artwork for The Century, Disks 04, 05, and 06.  As soon as I click on audio MC24 starts to populate the artwork.   When the program hangs my PC is totally locked up.  I have to hit ESC to get control back.  Attached is the latest log file.  It did not create on the desktop.  I had to find it and zip it manually.

Title: Re: MC24 hangs up
Post by: Awesome Donkey on April 18, 2018, 09:09:19 am

Last thing in the log is (again): 0013812: 8100: Database: Thumbnail Thread (C:\Users\William\Music\Peter Jennings-The Century\Disc-03 Boom to Bust 1920-1929\Peter Jennings-The Century - Intro.mp3): Finish (922 ms)

Might want to try moving the whole Peter Jennings-The Century folder temporarily and see if the crashes/hangs stop.

Title: Re: MC24 hangs up
Post by: JimH on April 18, 2018, 09:25:30 am

I think you're describing a hang, not a crash.  MC is still there, but not responsive, correct?  If it responds to escape, then it may not be hung at all.

How long do you wait?

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 18, 2018, 12:53:00 pm

Have waited up to 1/2 hour.

Title: Re: MC24 hangs up
Post by: wwolfe1 on April 18, 2018, 01:07:24 pm

Also hung up when I tried to play a video.  Task Manager shows 0 CPU, Disk, & Network utilization while in this state.

Title: Re: MC24 hangs up
Post by: JimH on April 18, 2018, 01:20:07 pm

Something may be preventing files from being read. Antivirus?

Title: Re: MC24 hangs
Post by: wwolfe1 on April 18, 2018, 03:01:33 pm

I run Norton Security.  MC21 and MC24 are in the allowed programs in the Firewall list.  What is different between MC21 and MC24?

Title: Re: MC24 hangs
Post by: JimH on April 18, 2018, 03:14:45 pm

Antivirus would treat them differently.

Uninstall Norton, just as a test.

Title: Re: MC24 hangs
Post by: wwolfe1 on April 20, 2018, 07:17:11 pm

Uninstalled Norton.  No change in behavior. 

Title: Re: MC24 hangs
Post by: wwolfe1 on April 22, 2018, 07:54:05 am

If I navigate down to an individual song without displaying all the albums, I can play the song.  It is only when I try to open a window where all of the album artwork is displayed does the program hang.

Title: Re: MC24 hangs
Post by: JimH on April 22, 2018, 08:00:31 am

What is the exact view you're in when this happens?

Title: Re: MC24 hangs
Post by: wwolfe1 on April 22, 2018, 08:03:31 am

I click on 'Audio' and then click on 'Albums'.  MC24 starts to load all the album covers and then hangs.

Title: Re: MC24 hangs
Post by: JimH on April 22, 2018, 08:53:38 am

In Standard View?  Or Theater View?

Are the files local?  Or on a NAS or USB drive?

Are you running Windows 10?  If so, did you configure Windows Defender?

Title: Re: MC24 hangs
Post by: wwolfe1 on April 23, 2018, 03:56:34 pm

I am using standard view.

The album artworks are local files; however, when I click on 'Video' MC24 starts to load the first frame of each video and then hangs up, same as when MC24 starts to populate album artwork.

I am using W10.  Windows Defender is configured as follows;  Virus and Firewall are defaulted to Norton.  The check apps and files is set to 'warn'.  Exploit protection for all metrics is set to default.