INTERACT FORUM

Networks and Remotes => Remotes => Topic started by: phleeb on December 21, 2023, 12:35:56 pm

Title: Cannot update JRemote on iphone
Post by: phleeb on December 21, 2023, 12:35:56 pm

I am trying to update JRemote on my iphone to the current version 3.41.  It is not allowing me to, saying my account has been disabled.  Apple support tells me that what probably happened was years ago I bought the app with a different user ID on the account. 

I can go ahead and delete and reinstall but I'm being required to pay again.  Any workaround for this?  Thanks!

Title: Re: Cannot update JRemote on iphone
Post by: Awesome Donkey on December 21, 2023, 07:44:57 pm

Generally that's how Apple's App Store and policies work. Unless you can access the old Apple account with the app purchase there's no other way around it than to purchase it again. And before you ask it's highly unlikely that JRiver could do anything about it either since Apple controls the entire platform and ecosystem (from the accounts to managing purchases, etc) and app developers can't really do anything about these kind of issues.