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More => Old Versions => JRiver Media Center 25 for Mac => Topic started by: pcvkyrg on June 18, 2019, 09:33:48 am

Title: Repeated Crashing
Post by: pcvkyrg on June 18, 2019, 09:33:48 am

Hi, my name is Nick, I purchased the upgrade to MC25 this morning and every time I open it the program crashes after about 10-15 seconds.  It does this regardless of what function I am trying to use in the program.  I've had several previous versions of MC and have never had this problem before.  I tried some of the troubleshooting ideas on your website and those didn't help.  Below I've listed part of the problem report that was generated.  Thanks for your time and I appreciate your help.

Process:               Media Center 25 [3059]
Path:                  /Applications/Media Center 25.app/Contents/MacOS/Media Center 25
Identifier:            com.jriver.MediaCenter25
Version:               25.0.50 (250052)
Code Type:             X86-64 (Native)
Parent Process:        ? [1]
Responsible:           Media Center 25 [3059]
User ID:               501

Date/Time:             2019-06-18 10:24:22.264 -0400
OS Version:            Mac OS X 10.13.6 (17G65)
Report Version:        12
Anonymous UUID:        743213B0-9CF7-604F-5E12-DF17609F45E9


Time Awake Since Boot: 2300 seconds

System Integrity Protection: enabled

Crashed Thread:        8

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000004
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler

Title: Re: Repeated Crashing
Post by: Matt on June 18, 2019, 09:35:56 am

Could we get a log (Help > Logging)?  Look here for details:
https://wiki.jriver.com/index.php/Logging

You might also try turning off auto-import because it's probably a bad file causing the crash.

Thanks.

Title: Re: Repeated Crashing
Post by: pcvkyrg on June 18, 2019, 10:22:37 am

Thanks for your quick reply.  I checked and auto-import was not turned on.

Title: Re: Repeated Crashing
Post by: Matt on June 18, 2019, 10:24:58 am

It's crashing on this file:
/Users/ncardano/Music/Testament/Testament.-.The.Whole.Discography.(1987-2008).(12CDs).[EAC-FLAC-APE].by.Calimeero/Testament - 1988 - The New Order [EAC-APE]/Testament - A Day Of Reckoning.apl

Would you be able to make a copy available to matt at jriver dot com?  I know it's big, but that's definitely the crash.

Thanks.

Title: Re: Repeated Crashing
Post by: Matt on June 18, 2019, 12:23:20 pm

I think we just reproduced a MAC crash parsing APL files.  Debugging underway.  We'll let you know what we find.

Thanks.

Title: Re: Repeated Crashing
Post by: Matt on June 18, 2019, 12:45:08 pm

Got it figured out.  The APL code was using a '\\' for the slash instead of the proper APE_FILENAME_SLASH define.

Thanks for the help :)