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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: Mattylou1023 on September 10, 2015, 08:14:43 pm

Title: PayPal Payment Problem - Help
Post by: Mattylou1023 on September 10, 2015, 08:14:43 pm

I just paid for my Windows version upgrade with PayPal  but JRiver is not recognizing it. Help.

Title: Re: PayPal Payment Problem - Help
Post by: JimH on September 10, 2015, 08:17:35 pm

Please try this:
http://wiki.jriver.com/index.php/Paypal

More details about what you purchased might help.

Title: Re: PayPal Payment Problem - Help
Post by: Mattylou1023 on September 10, 2015, 08:21:13 pm

Tried this and provided the PayPal transaction id but got this response:

We could not authenticate your transaction.

Please try later at JRiver's PayPal support page. You will need your PayPal Transaction ID.

Please visit Interact for technical support.

Title: Re: PayPal Payment Problem - Help
Post by: JimH on September 10, 2015, 09:33:05 pm

Your Paypal purchase probably wasn't finished and you probably weren't charged.  We'll check it tomorrow and let you know.

Title: Re: PayPal Payment Problem - Help
Post by: Mattylou1023 on September 10, 2015, 09:35:09 pm

Ok Jim -- Thanks very much.

Title: Re: PayPal Payment Problem - Help
Post by: Deanna on September 11, 2015, 09:55:23 am

We will send you a new license via email.