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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: kendoken on October 17, 2015, 03:53:31 pm

Title: MC 21 crashes as soon as it opens
Post by: kendoken on October 17, 2015, 03:53:31 pm
the program shuts down. enclosed are the log files. ken. what is the issue? please advise... thanks.
Title: Re: MC 21 crashes as soon as it opens
Post by: kendoken on October 17, 2015, 04:07:06 pm
no change just keeps shutting down. no info as to why. not even doing anything on it. just closed. most recent log enclosed. ken.
Title: Re: MC 21 crashes as soon as it opens
Post by: audio5 on October 17, 2015, 04:27:44 pm
having the same problem, with or without any anti-virus program. :(
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 17, 2015, 05:08:28 pm
Try restoring your license.

Quote from: audio5 on October 17, 2015, 04:27:44 pm
having the same problem, with or without any anti-virus program. :(
What did you do to test antivirus?  You may need to uninstall it to be sure that's not the problem.
Title: Re: MC 21 crashes as soon as it opens
Post by: game1nz on October 17, 2015, 05:58:52 pm
I am having the same issue after reinstalling. Any help/ideas? Thanks
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 17, 2015, 06:03:31 pm
More information might help.
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 17, 2015, 06:19:01 pm
Quote from: JimH on October 17, 2015, 05:08:28 pm
Try restoring your license.
What did you do to test antivirus?  You may need to uninstall it to be sure that's not the problem.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 17, 2015, 08:28:33 pm
Quote from: kendoken on October 17, 2015, 03:53:31 pm
the program shuts down. enclosed are the log files. ken. what is the issue? please advise... thanks.

I had the same issue.
Went back to 21.0.9. to be able to use MC again.

Now I'm trying again 21.0.15
It seems not to crash anymore as soon as it opens.
But there must be something wrong with raw photo files handling.
The have funny colors and soon after I see some of them, MC crashes.

In the chengelog I've noticed that in 21.0.13 LibRaw was updated
Can that be the culprit?
Title: Re: MC 21 crashes as soon as it opens
Post by: audio5 on October 18, 2015, 12:44:50 am
Quote from: audio5 on October 17, 2015, 04:27:44 pm
having the same problem, with or without any anti-virus program. :(

I have installed 21.0.11 to the same system, working without any problem.
Title: Re: MC 21 crashes as soon as it opens
Post by: game1nz on October 18, 2015, 06:50:05 am
After updating my computer hardware I reinstalled MC21 and got this problem. I have uninstalled, rebooted and reinstalled as suggested but the problem remains. Windows10.
What else can I try please?
Thanks.

Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 08:12:36 am
Quote from: robydago on October 17, 2015, 08:28:33 pm
But there must be something wrong with raw photo files handling.
The have funny colors and soon after I see some of them, MC crashes.

In the chengelog I've noticed that in 21.0.13 LibRaw was updated
Can that be the culprit?
It's certainly possible.

Try turning off image support in the options.  It's under General > Features.  Just as a test.

If it is RAW, then turning off auto-import might also help.

It might also be a bug in the video driver.
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 08:23:31 am
Do all of you have RAW files?  Or NVIDIA graphics?
Title: Re: MC 21 crashes as soon as it opens
Post by: Matt on October 18, 2015, 08:38:50 am
Could you mail a sample RAW file that doesn't display properly to Matt at jriver dot com.  Thanks.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 18, 2015, 12:52:39 pm
@matt email sent.

Please note that it's just some raw files that have this heavy green cast when played in MC.
99.99% are rendered correctly.
Now that I'm back to 21.0.9 those same few raw files are still rendered incorrectly by MC, so I'm not sure I'd ever checked them before upgrading to .15, but other raw photo programs do render them correctly.
The point is that with 21.0.9, regardless of the raw rendering quality, it won't crash when viewing any raw file.
Anyway the .15 crashes might not be related to this particular raw files, as opening any raw file in .15 makes MC crash (see below)

@Jim no Nvidia

I did this test with .15:

Ok so far so good, no crash at all, not even when just browsing the raw photos thumbnails.
But trying to do anything else with raw files, MC is really unstable:

Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 01:46:23 pm
What about antivirus?
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 18, 2015, 02:54:54 pm
windows defender
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 02:56:51 pm
Please try turning it off.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 18, 2015, 04:31:23 pm
Quote from: JimH on October 18, 2015, 02:56:51 pm
Please try turning it off.

Tried: still crashes with raw files.
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 05:18:43 pm
Thanks.

It would help if you could determine whether it crashes with any RAW file or if it only crashes with certain raw files.
Title: Re: MC 21 crashes as soon as it opens
Post by: richardc on October 18, 2015, 05:36:15 pm
I do have quite a few RAW files with the extension ".ARW". These are all ARW2 format, according to Sony's apps.
I also have Sony's "RAW tool" installed. [SonyRawDriver20_Installer0810a.exe]  This driver allows Explorer to make thumbnails of the ARW files and for Windows Photo Viewer to display them. (OS is Windows7 Pro 64; video is AMD Radeon R9 200 series)
It takes a few seconds for MC21.0.15 to "stop working".  The timing of the crash seems consistent with finding something "indigestible" during a background scan of some type.
The first time MC21 crashed was after an automatic upgrade from .11 to .15 - but not immediately. I had been editing a longish playlist of photos and thought that there might have been a corruption there, but exporting, checking and importing the suspect playlists did not fix things for long. Next, I became concerned about one playlist containing a 48bit TIFF. None of my photo playlists include any RAW files, however my coincidental focus on playlists may have been completely unrelated to the process which is running into trouble.
I cannot rule out that some background scan process eventually runs into a fatal error - perhaps attempting to update a thumbnail for a ".ARW" file, or a 48bit TIFF or whatever.
Today, MC upgraded itself to .15 again and promptly fell over after a few seconds. I reinstalled .11 a third time and recently turned off automatic updates until this bug gets worked out.
Keep up the good work. I do hope this one gets discovered soon.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 18, 2015, 06:32:23 pm
Quote from: JimH on October 18, 2015, 05:18:43 pm
It would help if you could determine whether it crashes with any RAW file or if it only crashes with certain raw files.

I tried many different ones and it crashes with all of them.
Title: Re: MC 21 crashes as soon as it opens
Post by: JimH on October 18, 2015, 06:45:01 pm
Quote from: robydago on October 18, 2015, 06:32:23 pm
I tried many different ones and it crashes with all of them.
That's helpful.  Thank you.
Title: Re: MC 21 crashes as soon as it opens
Post by: Matt on October 18, 2015, 06:56:10 pm
Quote from: robydago on October 18, 2015, 06:32:23 pm
I tried many different ones and it crashes with all of them.

Please send a sample to matt at jriver dot com if you haven't already.  Thanks.
Title: Re: MC 21 crashes as soon as it opens
Post by: blgentry on October 19, 2015, 06:02:12 pm
I'm not super great at reading these log files but I've examined yours. 

My guess is that auto import is crashing MC when it reads a bad file.  In your previous log, this file doesn't seem to go all the way through the import process:

C:\Users\kens\Pictures\REBEL T4I IMAGES New\2015_03_08\cr2\IMG_9248.CR2

I would suggest turning off auto import as a test:

Tools > Options > Library & Folders > Run auto import in background > (uncheck)

Optionally, move the file I referenced above to a different location where auto import will NOT find it.  I would wait to do this test after you confirm whether or not auto import is causing the crash when it finds a bad file.

Good luck!

Brian.
Title: Re: MC 21 crashes as soon as it opens
Post by: kendoken on October 19, 2015, 06:40:00 pm
you will notice its on a cr2 file which is a RAW file in Canon's software. maybe your program just doesn't like the RAW file format....   ken.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 20, 2015, 02:41:48 am
@kendoken

to keep using MC while jriver is working on this issue, you could try and install MC 21.0.9
with my raw files that version is rock solid.

http://files.jriver.com/mediacenter/channels/v21/latest/MediaCenter210009.exe
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 20, 2015, 12:29:38 pm
Thanks Matt!
.17 solved the raw crash issue!

Now I have a problem with raw thumbnails orientation.
It didn't start with .17: going back and forth from .15 to .9 and vice-versa, thumbnails began to disappear and reappear randomly.
Yesterday with .09 I forced MC to rebuild all raw thumbnails and it did,  but it didn't auto rotate raw portrait shots.

I've done a test right now with a fresh photo taken in both jpg and raw in camera.
This is what the import in MC .17 looks like:

https://drive.google.com/file/d/0B_5axwH_0L1AandQcWdYckI2cjA/view?usp=sharing (https://drive.google.com/file/d/0B_5axwH_0L1AandQcWdYckI2cjA/view?usp=sharing)

As you can see the center image is in the wrong orientation.
Note that when I double click that raw thumbnail, MC shows the photo correctly in portrait orientation in full screen.
Title: Re: MC 21 crashes as soon as it opens
Post by: Matt on October 20, 2015, 12:51:03 pm
Hi robydago, would you be willing to send me a sample image that is auto-rotated incorrectly?  I'm matt at jriver dot com.  Thanks.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 20, 2015, 01:19:13 pm
Hi Matt,
image sent.
Title: Re: MC 21 crashes as soon as it opens
Post by: robydago on October 21, 2015, 03:59:09 pm
Matt, you have mail.

It seems related to the zoom level and\or the space available for the thumbnail to "float" in the pane.

With the thumbnail "filling" the pane, the auto rotate is correct:

https://drive.google.com/file/d/0B_5axwH_0L1AQ09ZYlh3V0dBUTg/view?usp=sharing

While when zoomed out the auto rotate is wrong:

https://drive.google.com/file/d/0B_5axwH_0L1ALWswbW5KWXVhMFk/view?usp=sharing

Can you reproduce this behavior on your MC?

It seems that whenever the auto rotate is correct MC is actually rendering the raw file, as you can see by the wide lens strong vignetting and distortion
While when the auto rotate is wrong, it's showing the MC generated thumbnails (no vignetting\distortion).