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More => Old Versions => JRiver Media Center 21 for Windows => Topic started by: zenpmd on February 02, 2016, 01:05:22 pm

Title: Failed Licence Restore
Post by: zenpmd on February 02, 2016, 01:05:22 pm

Hi There

I tried to restore using my registered email address but it wont work. I only got emailed versions 18,19 and 20. Do I now need to purchase 21?

Thanks

Title: Re: Failed Licence Restore
Post by: JimH on February 02, 2016, 02:00:32 pm

You could install MC20:
https://wiki.jriver.com/index.php/Restoring_a_License

or you could install MC21, restore your MC20 license, then purchase the upgrade for $26.98.

Title: Re: Failed Licence Restore
Post by: Mickbolcat on March 08, 2016, 06:16:49 am

I have also tried to restore my licence to my email address. I've tried this several times over the past few days but as yet no email? Any ideas?

Title: Re: Failed Licence Restore
Post by: JimH on March 08, 2016, 06:27:03 am

Install the version for which you have a license and then restore your license.  Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Failed Licence Restore
Post by: JimH on March 08, 2016, 05:39:12 pm

Mickbolcat,
I see you have a hotmail account.  I believe they are blocking jriver.com mail.  Try adding jriver.com to any whitelist you may have.

Check your spam folder for e-mail from buy-button.

Title: Re: Failed Licence Restore
Post by: Mickbolcat on March 09, 2016, 03:53:29 am

Hi,
Thanks for the reply.
I have checked my Junk and my Blocker Senders, nothing in either I am afraid relating to JRiver.Com.
What else can I try?
Thanks,
Mark.

Title: Re: Failed Licence Restore
Post by: JimH on March 09, 2016, 06:36:45 am

Tell hotmail about the problem.

Use a different email address if necessary. 

Contact me for license help.  jimh at jriver