INTERACT FORUM

Devices => JRiver Id -- Hardware by JRiver => Topic started by: astromo on July 17, 2016, 11:48:45 pm

Title: Id Update Server Status
Post by: astromo on July 17, 2016, 11:48:45 pm

I'm trying to update my USB Id devices but am seeing the kind of response reported here:
Id Update (12) Error Messages (https://yabb.jriver.com/interact/index.php?topic=101567.msg707158#msg707158)
So, I'm not able to update to Build 138 (from Build 135 in my case).

(Apologies if I missed the memo ... ) Is it just me that's got an issue or is the update server down for an update of its own?

Title: Re: Id Update Server Status
Post by: JimH on July 18, 2016, 01:21:53 am

I believe that error is because the new Engen software is only being downloaded if the IP address is on our whitelist.  It's how we're testing on a few machines without giving everyone a cold if it doesn't work.

I think we could probably release it now.

Title: Re: Id Update Server Status
Post by: astromo on July 18, 2016, 06:20:54 am

Thanks for that. If I have the experience again, I'll at least know what is probably happening. A simple English message along the lines of "Down for maintenance back in a couple of hours" would be nice but I'm guessing Linux has its limits.

Hopefully Engen has worked out OK. Any clues as far as Panel integration for the Id?

Title: Re: Id Update Server Status
Post by: JimH on July 18, 2016, 09:54:08 am

Panel and Engen will probably appear at the same time.

Title: Re: Id Update Server Status
Post by: astromo on July 18, 2016, 07:57:36 pm

Great.

Standing by for re-opening of the update server. Still no go for me as at UTC 00:55 19 Jul 2016.

Title: Re: Id Update Server Status
Post by: bob on July 19, 2016, 11:42:35 am

Quote from: astromo on July 18, 2016, 07:57:36 pm

Great.

Standing by for re-opening of the update server. Still no go for me as at UTC 00:55 19 Jul 2016.

It's up now. The current build of MC is 20.0.140-18 and this will add the Engen server to the Id.

Title: Re: Id Update Server Status
Post by: JimH on July 19, 2016, 12:15:33 pm

Updating now.

Edit:  It worked.  Thanks.