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More => Old Versions => JRiver Media Center 22 for Windows => Topic started by: pdxchrisp on August 08, 2016, 04:57:45 pm

Title: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 08, 2016, 04:57:45 pm: MC 22 is Quarantined by Emsisoft anti-malware program, and I am unable to reinstall it - on Windows 10 machine
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: astromo on August 08, 2016, 05:50:18 pm: Does the software have a white list / exception function?

Most do.

If not, then you'd probably need to talk to the AV software developer. I doubt that the guys at JRiver will be able to do a whole lot.
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 08, 2016, 07:20:42 pm: I tried adding to their whitelist, but it continued to quarantine mc22
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: jachin99 on August 08, 2016, 09:28:39 pm: JRiver has more to it than just one executable. Did you whitelist media server, and any services that run as a result of jriver
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 08, 2016, 10:02:48 pm: The media server is not turned on. I restored it at least three times from the quarantine file. I've got a message sent to emsisoft, also. Their license renewal is up in two weeks. I may suggest a 'fix' to this problem prior to renewing with them (assuming, of course, the mc22 does not have malware embedded in it).
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: juanb on August 08, 2016, 10:31:56 pm: I am experiencing similar problem.
Bought the program today but emisoft internet security will not allow the program to run. It claims that the program is a behaviour blocker cryptomalware.
Is there any solution to this problem?
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 08, 2016, 10:40:31 pm: What is cryptomalware, by the way?
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: JimH on August 09, 2016, 12:09:28 am: Please report any problems to Emisoft.
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: CountryBumkin on August 09, 2016, 05:04:18 am: Same report here https://yabb.jriver.com/interact/index.php?topic=106381.0
OP says he will report the problem to Emsisoft.
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 09, 2016, 08:59:27 pm: FYI: "thank you for contacting the Emsisoft support.

The file MediaCenter220015.exe is safe to install. To solve the issue we have to create a exception for the MediaCenter program folder in our software.

Please open Emsisoft Anti-Malware and go to the section Protection subsection File Guard. Press the button Manage whitelist. In the first column select "Folder". Click in the empty box in the column Item. Click the 3 dots to start the Open folder dialog. Select the folder C:\Program Files (x86)\j river\mediacenter\ and add the folder to the exception list. Press OK to save this exception."
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: juanb on August 09, 2016, 09:51:52 pm: Thanks for your intervention.
The program is working now. I solved the problem another way before I read this response.
1) Restore the file from quarantine.
2)Go into "PROTECTION" tick all the allowed boxes. Then open "Media Center.exe in the appropriate box.
Click "add file".
NB Please note that the program has an automatic white listing, if you click on the quarantine file.
I hope that my explanation is not confusing. I had not recorded these steps.
Title: Crypto Malware
Post by: Greg6510 on August 09, 2016, 10:55:48 pm: Hi,

My anti-virus just flagged MC22 as Crypto Malware. Anyone else seeing this?
Title: Re: Crypto Malware
Post by: JimH on August 09, 2016, 11:11:03 pm: Emisoft?

http://yabb.jriver.com/interact/index.php?topic=106433.0
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: JimH on August 09, 2016, 11:19:41 pm: Thank you for reporting how you solved the problem.
Title: Re: Crypto Malware
Post by: Greg6510 on August 10, 2016, 12:04:25 am: Yes, resolved. Thanks.
Title: Re: Emisoft Anti-malware program won't allow MC 22 installation
Post by: pdxchrisp on August 10, 2016, 09:31:22 pm: Thank you for your support. I applied the 'fix' recommended by Emsisoft, and I was able to install MC 22. Cheers!