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More => Old Versions => JRiver Media Center 22 for Windows => Topic started by: JensW1966 on September 10, 2016, 08:06:10 am

Title: Just joined but are not able to start up JRiver
Post by: JensW1966 on September 10, 2016, 08:06:10 am

Hi,

I have just purchased JRiver version 22, got the key, and when restoring the license evrything seems to work fine, getting message that installation is complete. The problem is that JRiver doesnt start up, when I try I get always this request to restore license...I seem to be stuck in a loop. I have just tried four times when I realized that I have maximum 10 possibilities to use the code...

Do you have any feedback on this, or how can I contact an administrator for JRiver?

Jens

Title: Re: Just joined but are not able to start up JRiver
Post by: CountryBumkin on September 10, 2016, 08:35:38 am

If you didn't already do this - try installing MC as an Administrator (right click on the MC22 icon and select "Run as Administrator).

Title: Re: Just joined but are not able to start up JRiver
Post by: JensW1966 on September 10, 2016, 08:49:47 am

I have tried to run as admin, but no success....

Title: Re: Just joined but are not able to start up JRiver
Post by: JimH on September 10, 2016, 10:47:21 am

Is the correct version installed? 

Instructions are here:
http://wiki.jriver.com/index.php/Restoring_a_License

Antivirus is also a possible cause.

Title: Re: Just joined but are not able to start up JRiver
Post by: MarkCoutinho on September 10, 2016, 11:23:53 am

I had that once. Switching off my antivirus software (McAfee) temporarily while installing the programme and license, did the trick.

Title: Re: Just joined but are not able to start up JRiver
Post by: JensW1966 on September 11, 2016, 02:41:28 pm

Thanks a lot, I switched off the firewall and antivirus, and now it works...installed and up and running!