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More => Old Versions => Media Jukebox => Topic started by: guven on September 01, 2003, 03:44:24 pm

Title: Please Help About Purchasing
Post by: guven on September 01, 2003, 03:44:24 pm

I just purchased MJ 8 and it has never been activated. What's going on?

Two days ago a friend installed the program I liked it and I wanted to buy it but it doesn't work. Why? The program version is ...399.. Please help me it's urgent. It always says 'failed to restore'

Title: Re: Please Help About Purchasing
Post by: KingSparta on September 01, 2003, 03:54:19 pm

Use Internet Explorer 5.5 Or Higher

If your Using IE

Click On Tools, Internet Options

General Tab

Temp Internet Files, Push The [Delete Files] Button

Then Try To Install MJ8

Title: Re: Please Help About Purchasing
Post by: guven on September 01, 2003, 04:45:11 pm

Hey thanks but it didn't work.. It still keeps saying 'failed to restore' what should I do now? I'd really appreciate if you can help me more..

Title: Re: Please Help About Purchasing
Post by: JimH on September 01, 2003, 04:48:26 pm

Are you using IE?

Where are you when it says "Failed to restore"?

Please post your system info from MJ Help by doing a copy and paste.

Title: Re: Please Help About Purchasing
Post by: guven on September 01, 2003, 04:52:32 pm

Here it is

Media Jukebox  8.0.399
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Pentium 4 1423 MHz MMX
Memory: Total - 261 MB, Free - 112 MB
OS: Microsoft Windows 98

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 6.00.2800.1106
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106
wnaspi32.dll: N/A

Thank u

Title: Re: Please Help About Purchasing
Post by: guven on September 01, 2003, 04:56:34 pm

it has been this way since the beginning.. Since the time the page automatically installed the code....(after purchasing)

I then tried to restore throught code file I downloaded on the computer but it always says 'failed to restore'

I tried 'Restore Page' several times but it doesnt work either way

Title: Re: Please Help About Purchasing
Post by: JimH on September 01, 2003, 06:55:11 pm

Try this page:
www.mediajukebox.com/license

Please read it carefully.  You may find an answer.

Title: Re: Please Help About Purchasing
Post by: guven on September 02, 2003, 12:14:31 am

I already read that carefully but it still doesnt work. Can someone please tell me what this is all about? Do I need to format my PC?

Title: Re: Please Help About Purchasing
Post by: John Gateley on September 02, 2003, 07:59:07 am

It's hard for us to tell what is going on. If you could give us the exact series of steps you are going through and the exact responses you are getting back, it will help us track down your problem.

j

Title: Re: Please Help About Purchasing
Post by: guven on September 02, 2003, 03:01:35 pm

Today I formatted my PC, which Ive been planning to do for some time, and I tried to doit all over again and it worked!! I must admit I still don't understand why this happened but I'm happy now. I'd like to thank you and apologize if I led you to confusion..

Thank you

Title: Re: Please Help About Purchasing
Post by: KingSparta on September 02, 2003, 03:15:36 pm

Quote

and apologize if I led you to confusion..

I normally try to stay in that state of mind

It is better that way with all the voices in my head I do not get lonely

Title: Re: Please Help About Purchasing
Post by: JimH on September 02, 2003, 05:43:07 pm

We hear you.

Every cloud has a silver lining.