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More => Old Versions => JRiver Media Center 22 for Windows => Topic started by: DocLotus on January 02, 2017, 08:48:35 pm

Title: Black edges [Solved]
Post by: DocLotus on January 02, 2017, 08:48:35 pm
New issue...
TV image in Standard mode will not completely fill my monitors screen. There is about 1/2 inch blank space all around the image.

The blank space also sometimes jumps to almost fill out the screen than quickly jumps back to the 1/2 inch blank space.

I have tried every method that I know to remove it but nothing helps.
Title: Re: Black edges
Post by: Yaobing on January 03, 2017, 01:51:22 pm
New issue...
TV image in Standard mode will not completely fill my monitors screen. There is about 1/2 inch blank space all around the image.

The blank space also sometimes jumps to almost fill out the screen than quickly jumps back to the 1/2 inch blank space.

I have tried every method that I know to remove it but nothing helps.

Can you post a screenshot?  I am not seeing this issue.  This usually is caused by a combination of MC aspect ratio setting and TV video formatting from the TV stations.
Title: Re: Black edges
Post by: DocLotus on January 03, 2017, 04:11:49 pm
Here it is...

It seems to do it most of the time on hi quality 1080i, 100 Quality TV programs including live news casts & live sports.
Title: Re: Black edges
Post by: DocLotus on January 03, 2017, 05:29:31 pm
Some more images showing the jumping at the bottom of the TV screen reducing the bottom even more. Note the reduction of the text height.

This was just taken from a BBC live broadcast a few minutes ago.
Title: Re: Black edges
Post by: Yaobing on January 03, 2017, 06:38:46 pm
What is your aspect ratio setting for television?  Is it "Source Aspect Ratio"
Title: Re: Black edges
Post by: DocLotus on January 03, 2017, 06:50:59 pm
I've tried both Source & Crop Edges... no change .
Title: Re: Black edges
Post by: Yaobing on January 04, 2017, 07:58:47 am
What if you tried "Stretch" in Aspect Ratio?
Title: Re: Black edges
Post by: DocLotus on January 04, 2017, 09:14:24 am
All eight aspect ratio settings (including stretch) leave the blank bars.
Title: Re: Black edges
Post by: Yaobing on January 04, 2017, 03:14:13 pm
I think this is a problem with your display settings.  Can you maximize MC window (or any Windows application that can be maximized) and have it fill the entire screen without black bars around?
Title: Re: Black edges
Post by: DocLotus on January 04, 2017, 04:25:14 pm
Yes...
MC, Chrome, Edge, Word, Excel, Outlook are all normal... maximized & no blank bars.

See... attachments
Title: Re: Black edges
Post by: Yaobing on January 04, 2017, 05:35:38 pm
I am totally puzzled. 

Any other clues?  It is not happening on my computer, and I am positive I have not made any changes recently that would cause this behavior.
Title: Re: Black edges
Post by: DocLotus on January 04, 2017, 06:37:47 pm
I'm running an all AMD system with AND's new Radeon Software Crimson Edition. The problem actually started before Crimson Edition  came out.

At the time I had made no changes to the software & one day MC TV just started showing the blank bars all around the edges.

One thing that I just noticed tonight while watching BBC News was there was a LOT of jumping of the blank bars getting smaller &  larger. I'm talking about it happening sometimes several times per second, like it was flickering. I looked to see what the current aspect ratio was & found it was on Stretch which I seldom use (it was one of the settings I had tried while reporting back to you). Upon resetting it back to Source the sudden jumping stopped but is still there, just much less often.
Title: Re: Black edges
Post by: Yaobing on January 04, 2017, 09:08:36 pm
It could be a driver issue.
Title: Re: Black edges
Post by: DocLotus on January 04, 2017, 10:18:00 pm
I might do a clean install of my AMD software.

Let me think about it.

Will get back if anything changes.

Thanks.
Title: Re: Black edges
Post by: DocLotus on January 05, 2017, 04:27:13 pm
Found the problem ;D

It was one of the AMD Radeon Crimson settings...

Under the Video tab there are settings for...
Default, Sports, Cinema Classic, Vivid, Enhanced, Custom, Home Video & Outdoor.

All were OK with no blank bars around the TV EXCEPT... Home Video settings which I was using. Every time I turned it on the blank bars would show up & go away when selecting any of the other settings.

I also found under Custom that turning on AMD Steady Video would also cause the blank bars to appear.

Not sure who is going to fix this... JRiver or AMD  ::)
Title: Re: Black edges [Solved]
Post by: JimH on January 06, 2017, 02:13:24 am
I think we'd have to buy AMD to fix that.

Thanks for posting the solution.
Title: Re: Black edges [Solved]
Post by: DocLotus on January 06, 2017, 01:36:07 pm
Hi Jim;

I'm inclined to agree with you.

I will re-install Hauppauge WinTV8 & if it does the same thing (which I suspect it will) I will then contact AMD to make them aware of the issue.

Thanks