INTERACT FORUM

More => Old Versions => Media Center 11 (Development Ended) => Topic started by: andy.edouard on July 11, 2003, 03:53:04 pm

Title: Licensing Database
Post by: andy.edouard on July 11, 2003, 03:53:04 pm

Who can one contact if there is a problem with the Licence Database and how does one contact them?  I have paid my subscription but don't appear in the database.  as a result I cannot reactivate following a system crash. :o

Title: Re: Licensing Database
Post by: JimH on July 11, 2003, 04:14:16 pm

We don't provide a subscription.  If you have a version 8 or 9 license, you can recover it from the "restore page".

Details on licensing are here:

www.mediajukebox.com/license

Title: Re: Licensing Database
Post by: andy.edouard on July 15, 2003, 02:21:32 pm

Jim,
This is exactly my problem.  I licenced Media Centre on 2 March paying my $34.98 by credit card.  I lost my licence code e-mail when my system crashed  and the restore page of the Licence Database denies all knowledge of me.  What can I do?
Andy :(

Title: Re: Licensing Database
Post by: nila on July 16, 2003, 12:40:42 am

Andy - the restore page was case sensitive last time I used it with the e-mail checking.

Make sure your using the right casing (try a few variations).

Otherwise it's gonna be up to Jim as I dont work for them I cant promise anything, I'm sure they can dig u up from ur CC number thou :)

Title: Re: Licensing Database
Post by: John Gateley on July 16, 2003, 07:46:15 am

Andy,

You should be receiving an e-mail with your information.

j

Title: Re: Licensing Database
Post by: nila on July 16, 2003, 08:17:40 am

or John :)

I forgot he was the db man!

Title: Re: Licensing Database
Post by: andy.edouard on July 20, 2003, 03:33:57 pm

Thanks for the help, but I haven't received anything in my e-mail.  Perhaps that's the problem - a corrupted e-mail address.  Rather than post here, I will try to send by messenger to John.

Title: Re: Licensing Database
Post by: Marko on July 20, 2003, 03:37:01 pm

Andy, just a thought.......

If you're using hotmail, did you check in your bulk mail folder?

-marko

Title: Re: Licensing Database
Post by: KingSparta on July 20, 2003, 03:47:04 pm

Or junk mail, spam box