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More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: audunth on July 14, 2017, 07:13:13 am

Title: jriver.com unreachable
Post by: audunth on July 14, 2017, 07:13:13 am

Hi,

From my home broadband connection jriver.com became unreachable a few weeks ago. All other domains I've tried are reachable. From my phone through the mobile network it is also reachable (it's also unreachable from the mobile phone if connected through the broadband wifi). Using a VPN it is also reachable via the home broadband. Of course they say it's not their problem.

Have you made any changes or upgrades at all to your servers the last weeks? A traceroute shows the traffic stops somewhere in the US. Could it be a routing problem from my Internet provider's overseas routing? It's not a DNS problem, I've tried that. Also tried disabling the router's firewall. I have not made any changes to my router firmware or setup the last couple of months.

What can cause such an odd problem? I've dealt with PC's for almost 25 years, but this I've never come across...

EDIT: I can not find a Forum Support board, so I don't know where to put this. Move it if this is the wrong board.

Title: Re: jriver.com unreachable
Post by: audunth on July 14, 2017, 07:20:52 am

Here's a copy of the traceroute.

One more thing, it is also unreachable from Media Center if I try to search for updates.

Title: Re: jriver.com unreachable
Post by: bob on July 14, 2017, 08:30:14 am

Quote from: audunth on July 14, 2017, 07:20:52 am

Here's a copy of the traceroute.

One more thing, it is also unreachable from Media Center if I try to search for updates.

Would you post a traceroute to ns2.jriver.net please?

Title: Re: jriver.com unreachable
Post by: JimH on July 14, 2017, 08:41:36 am

Here's another similar problem:

https://yabb.jriver.com/interact/index.php/topic,111307.msg769310.html#msg769310

Title: Re: jriver.com unreachable
Post by: bob on July 14, 2017, 08:42:58 am

We don't allow traceroute so it's expected that it will fail if it were to get that far. The point is where does it stop?

Title: Re: jriver.com unreachable
Post by: bob on July 14, 2017, 09:17:42 am

I enabled traceroute (and ping temporarily) so you can test jriver.com again.

Title: Re: jriver.com unreachable
Post by: audunth on July 14, 2017, 12:15:40 pm

Here are both traceroutes.

Title: Re: jriver.com unreachable
Post by: bob on July 14, 2017, 01:30:29 pm

Quote from: audunth on July 14, 2017, 12:15:40 pm

Here are both traceroutes.

Thanks, looks to me like a BGP problem.
I'll alert our ISP.

Title: Re: jriver.com unreachable
Post by: audunth on July 14, 2017, 02:49:42 pm

Thanks! I've sent the traceroutes to my ISP too, I'll let you know if they have anything to say about it.

Title: Re: jriver.com unreachable
Post by: bob on July 17, 2017, 09:54:16 am

Quote from: audunth on July 14, 2017, 02:49:42 pm

Thanks! I've sent the traceroutes to my ISP too, I'll let you know if they have anything to say about it.

Our ISP claims that the BGP is being propagated properly and that the problem is on your ISP end. Have you discovered anything? Is it still down??