INTERACT FORUM

More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: JohnT on September 14, 2017, 11:57:23 am

Title: Interact may be down for a period of time due to power outage
Post by: JohnT on September 14, 2017, 11:57:23 am
We've had a power outage at the JRiver facility.  Our server will go down when the UPS runs low, so Interact may be down for a while.

We haven't determined the cause yet, but most likely it will be a short duration outage.
Title: Re: Interact may be down for a period of time due to power outage
Post by: Abradolph Linckler on September 14, 2017, 01:50:15 pm
Will this outage prevent me from obtaining an access key?
Title: Re: Interact may be down for a period of time due to power outage
Post by: JimH on September 14, 2017, 01:53:22 pm
It could have been impossible for an hour while the servers were down, but it should be back to normal now.
Title: Re: Interact may be down for a period of time due to power outage
Post by: Abradolph Linckler on September 14, 2017, 01:56:20 pm
Thank you. Am I still able to register a server running version 19 of the app? Does JR prevent registrations of earlier versions in general?
Title: Re: Interact may be down for a period of time due to power outage
Post by: JimH on September 14, 2017, 02:01:09 pm
There would not be a problem with that.
Title: Re: Interact may be down for a period of time due to power outage
Post by: piloux59 on September 14, 2017, 02:13:21 pm
Hi, i have a problem for the access key.

(https://img11.hostingpics.net/thumbs/mini_895548Sanstitre.jpg) (https://www.hostingpics.net/viewer.php?id=895548Sanstitre.jpg)
Title: Re: Interact may be down for a period of time due to power outage
Post by: bob on September 14, 2017, 02:24:16 pm
Hi, i have a problem for the access key.

(https://img11.hostingpics.net/thumbs/mini_895548Sanstitre.jpg) (https://www.hostingpics.net/viewer.php?id=895548Sanstitre.jpg)
Back up now. Try again please...
Title: Re: Interact may be down for a period of time due to power outage
Post by: piloux59 on September 14, 2017, 02:28:19 pm
Thank's a lot.. always is good  ;)
Title: Re: Interact may be down for a period of time due to power outage
Post by: Abradolph Linckler on September 14, 2017, 02:31:51 pm
So the problem I have is the inability to register my server so that I can use JRemote on my iPad. I've opened port 52199 in Windows Firewall and have no other security SW running on this Windows 10 machine. I have confirmed that it is connected to the internet because I'm able to perform Google searches. I've also confirmed connection to your servers by running a Check For Updates which confirmed I have the latest version of the ver 19 app. This issue occurs on all of the PCs in my home. I assumed it was because your Servers didn't allow older MC versions to be registered but you've confirmed that's not the case.

In the Options menu I've checked the boxes for DLNA Server, Renderer and Controller. Reading your forums IO can't find any other setting I need to manage.

Your assistance is appreciated.
Title: Re: Interact may be down for a period of time due to power outage
Post by: bob on September 14, 2017, 02:34:06 pm
So the problem I have is the inability to register my server so that I can use JRemote on my iPad. I've opened port 52199 in Windows Firewall and have no other security SW running on this Windows 10 machine. I have confirmed that it is connected to the internet because I'm able to perform Google searches. I've also confirmed connection to your servers by running a Check For Updates which confirmed I have the latest version of the ver 19 app. This issue occurs on all of the PCs in my home. I assumed it was because your Servers didn't allow older MC versions to be registered but you've confirmed that's not the case.

In the Options menu I've checked the boxes for DLNA Server, Renderer and Controller. Reading your forums IO can't find any other setting I need to manage.

Your assistance is appreciated.
If you go to Tools->Options->Media Network
You have no entry for the access key??