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More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: michael123 on November 02, 2017, 11:29:28 am

Title: Debug symbols for JRiver?
Post by: michael123 on November 02, 2017, 11:29:28 am

Hi

With the recent version of JRiver (build 77) we experience crashes when working with Dirac

I attach here output from WinDbg, but if I would have a PDB files it might be possible to provide something more useful

There is an access violation

Please help.

Title: Re: Debug symbols for JRiver?
Post by: Hendrik on November 02, 2017, 11:50:41 am

We cannot give out the debug symbols, sorry. If you have a crash dump that points to something in Media Center, we can look at that.

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 02, 2017, 11:59:59 am

That the files I attached

Title: Re: Debug symbols for JRiver?
Post by: Hendrik on November 02, 2017, 12:21:27 pm

Text dumps are unfortunately useless. Only actual .dmp files are of any use so we can load them with debug symbols active.

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 02, 2017, 12:25:28 pm

But how will I be able to upload them?

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 03, 2017, 02:44:25 am

funny.. when I run "adplus -crash ... " it does not crash..
Sort of workaround anyway

Title: Re: Debug symbols for JRiver?
Post by: Awesome Donkey on November 03, 2017, 03:35:35 am

They probably need the minidump files usually located in C:\Windows\Minidump

Assuming a BSOD is happening, of course.

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 03, 2017, 03:40:16 am

I will check if there is anything there.

Title: Re: Debug symbols for JRiver?
Post by: Hendrik on November 03, 2017, 03:43:38 am

If Media Center crashes it creates its own dump files in the log directory, assuming no foreign crash handler steals it.

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 03, 2017, 03:45:19 am

Ahh, I did not know.

Where can I post these files?

Title: Re: Debug symbols for JRiver?
Post by: JimH on November 03, 2017, 06:48:27 am

If you use WDM, turn it off.  Tools > Options > Features.

Title: Re: Debug symbols for JRiver?
Post by: michael123 on November 03, 2017, 08:00:51 am

There are no any .DMP files on a whole C:\ drive.
But definitely MC23 crashed few times when hitting 'Play' button

Some sort of unhandled exception in MC code.

Anything else I can look then?