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More => Old Versions => Media Jukebox => Topic started by: bmanohman on January 25, 2003, 09:57:58 pm

Title: Please help
Post by: bmanohman on January 25, 2003, 09:57:58 pm

My computer crashed and I lost all data. I downloaded MJ on my new PC and am trying to recover my license, but each of the four emails I have is not recognized on the restore page. I would like very much to have my license info. Thanks, and sorry.

Title: Re: Please help
Post by: JimH on January 26, 2003, 04:11:49 am

Please use a subject that describes the problem.

You may have a license that is not valid for the program you're running.

Make sure you have the latest build of V8 or V9, if that's what you're using.

You can find details here:

www.mediajukebox.com/license

If you need more help, please post your system info.  It's in MJ under Help.

Title: Re: Please help
Post by: bmanohman on January 27, 2003, 02:38:27 pm

Jim - I am using version 8.0.394. My system info is as follows:
Media Jukebox  8.0.394
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: AMD Athlon 1997 MHz MMX
Memory: Total - 523 MB, Free - 303 MB
OS: Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 6.00.2800.1106
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1145
wnaspi32.dll: Internal ASPI Layer

Thank you, and please advise.
Jason

Title: Re: Please help
Post by: KingSparta on January 27, 2003, 02:48:38 pm

what version did you buy?

Title: Re: Please help
Post by: bmanohman on January 27, 2003, 03:05:01 pm

I purchased 8.0 maybe two months ago.

Title: Re: Please help
Post by: KingSparta on January 27, 2003, 03:12:32 pm

did you try having the server send you your registration code.

and cut and paste that in the box

Title: Re: Please help
Post by: bmanohman on January 27, 2003, 07:30:59 pm

Yes, as I indicated in my original message, I tried every email address I have and the server indicated "Email not found" on each one, including the one I always use.

Title: Re: Please help
Post by: JimH on January 28, 2003, 03:07:28 am

Make sure you're entering it in the same uppercase/lowercase combination.

Title: Re: Please help
Post by: bmanohman on January 28, 2003, 05:17:31 pm

Jim - I am absolutely positive. I have tried all four email addresses to be sure, and still the system will not recognize my information. Is it possible for you guys to just verify my payment? I am absolutely sure I am entering it correctly, as it has not changed. If the end result of this is that you guys do not want to restore my license, please tell me now and I will stop wasting your time and remove MJ from my new computer.

Title: Re: Please help
Post by: JimH on January 28, 2003, 05:46:25 pm

Please send any details you have on the purchase to jimh @ jriver.com.

You could also check your e-mail from buy-button @ jriver.com for your receipt.