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More => Old Versions => JRiver Media Center 23 for Windows => Topic started by: keb669 on February 19, 2018, 05:36:42 am

Title: MC 23 Crashing
Post by: keb669 on February 19, 2018, 05:36:42 am

Hi guys
          If you can resolve it would be much appreciated. The problem lies in the Visualization menu. When using drop down menu to Display then clicking on Collage then Clean and Tidy II. I get no image at all only Black screen with file details in bottom left corner. When trying to exit menu MC23 Crashes with message Windows has stopped working. Tried reinstalling with anti virus off still the same. Using Windows 8.1 64bit. I'm using the right version. Strange that when I Uninstalled MC23 and tried Media Jukebox everything fine on Jukebox. Any advice would be grateful Cheers.

Title: Re: MC 23 Crashing
Post by: RoderickGI on February 19, 2018, 05:10:59 pm

I can't recreate that problem on my PC, using MC23.0.98, 64bit. The visualization works fine.

Specifically what version of MC are you using? i.e. MC23.0.102?
Is it the 64bit version, or the 32bit version.

Graphics driver would be the first thing I checked if I had that problem. Update to the latest and see what happens.

Title: Re: MC 23 Crashing
Post by: JimH on February 19, 2018, 06:26:33 pm

Quote from: keb669 on February 19, 2018, 05:36:42 am

Tried reinstalling with anti virus off still the same. Using Windows 8.1 64bit. I'm using the right version. Strange that when I Uninstalled MC23 and tried Media Jukebox everything fine on Jukebox.

That's exactly the kind of behavior that you can get from antivirus software.  Uninstall it, just to eliminate it as the cause.
RoderickGI's suggestion about the video driver is also a good one.

Title: Re: MC 23 Crashing
Post by: RoderickGI on February 19, 2018, 07:14:13 pm

Indeed it could be Antivirus.

I assume it is the "C:\Program Files\J River\Media Center 23\Visualizations\vis_main.dll" application extension which uses the "C:\Program Files\J River\Media Center 23\Visualizations\Vis Studio\Collage\Clean-n-Tidy II.mjv" file to decide what to display. That "Clean-n-Tidy II.mjv" file is just a text file and not executable, so it shouldn't cause an issue with an Antivirus program.

So if the Antivirus application had an exclusion on the "C:\Program Files\J River\" directory then the problem should go away. Although as vis_main.dll is just an extension, an exclusion on the "Media Center 23.exe" executable is supposed to allow the extension. Theoretically.