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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: Ha The Lang on May 27, 2018, 09:49:57 pm

Title: MC 23 and 24 crashed
Post by: Ha The Lang on May 27, 2018, 09:49:57 pm

When I Play the following file https://1drv.ms/u/s!As78vBR6UewtgZdYQF94-IQ_jmoAZA then MC 23 and 24 crashed. My Windows is Windows 10 April build 17134. Rgds

Title: Re: MC 23 and 24 crashed
Post by: ~OHM~ on May 27, 2018, 10:23:58 pm

Howdy, Ha The Lang and welcome to Interact

what a beautiful song.....played fine on my 24.0.27 x64 using W7....more info on this artist please....even tho I don't understand the language....tis beautiful

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 27, 2018, 11:09:27 pm

The artist is Dam Vinh Hung - Vietnamese famous singer. The song names Apology Love. Rgds

Title: Re: MC 23 and 24 crashed
Post by: RoderickGI on May 27, 2018, 11:27:19 pm

The file plays right through on my MC installation. Same Windows Build, 17134.48, Pro version.

Try turning on logging in MC and see if you can catch an error message in the logs.

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 12:56:58 am

My Log file is following

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 01:03:04 am

Both my office and home PCs have the same problem

Title: Re: MC 23 and 24 crashed
Post by: RoderickGI on May 28, 2018, 01:26:49 am

Well, I was hoping you might learn to read the log.   ;)

Did MC actually crash, or did playback just stop? Because I can't see anything in the log other than play starting, being cancelled, and then MC report play was successful. So nothing to indicate a problem.

Usually, this sort of thing is a badly formed WAV file. As the version I downloaded played, try downloading the version you uploaded and see if it still causes a problem. Maybe the upload/download process or OneDrive (Microsoft) fixed the file. Certainly, it plays in OneDrive when I click the link you provided.

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 04:28:17 am

I downloaded the file from above link and opened it by open media file command. JR quit without any notification. After that I reopened JR, it work normaly. I replayed this file from my library. JR also quit without any notification. After that I reopened JR, the notification displayed. The attached file show this notification. I opened log file but there are not any error. Thank you

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 04:46:12 am

All above I did with JR23. I repeated the same with v24. JR24 played normaly the downloaded file with Open Media File command. I imported the downloaded file to my library and played it. The result is OK.

Title: Re: MC 23 and 24 crashed
Post by: RD James on May 28, 2018, 04:56:22 am

Crashes MC24 for me as well.
 
If I convert it to FLAC (and optionally, back to WAV - though why would you?) using dBpoweramp, the resulting file plays in Media Center without any trouble.

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 05:49:25 am

I played my original file (not the downloaded file from onedrive) with foobar2000. It played well. Thank you

Title: Re: MC 23 and 24 crashed
Post by: Hendrik on May 28, 2018, 05:59:50 am

I don't get any crash with that file in MC24.

Title: Re: MC 23 and 24 crashed
Post by: JimH on May 28, 2018, 06:44:49 am

Antivirus?

Title: Re: MC 23 and 24 crashed
Post by: RD James on May 28, 2018, 06:50:58 am

Only Defender running here.

EDIT:
The untouched file, as downloaded from OneDrive (CRC-32: 81003070) crashes every time.
If Media Center writes tags to the file, I can play it without any issues.

Title: Re: MC 23 and 24 crashed
Post by: Hendrik on May 28, 2018, 07:01:14 am

I tried that, still no crash here.

Title: Re: MC 23 and 24 crashed
Post by: RD James on May 28, 2018, 07:08:00 am

It's the "Load Full File (not decoded)" memory playback option causing the crash.

Title: Re: MC 23 and 24 crashed
Post by: Hendrik on May 28, 2018, 07:14:06 am

Fixed for the next build.

Title: Re: MC 23 and 24 crashed
Post by: Ha The Lang on May 28, 2018, 08:02:30 am

Thank you. I like JR

Title: Re: MC 23 and 24 crashed
Post by: RoderickGI on May 28, 2018, 08:44:57 pm

Good job RD and Hendrik.

I love the "Here's a real problem. Here's the cause. Here's the fix." part of MC support.