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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: swamos on June 27, 2018, 11:27:52 am

Title: Wrong License: Windows License Using Master License Key
Post by: swamos on June 27, 2018, 11:27:52 am

Duh, I just attempted to upgrade from MC22, downloading (and paid for) a single Windows license using my 'Master License' key. Of course installation fails 'license for a different product'.

What do I do now? Pay (again) and download the Master license with the correct key? If so, can I get a refund on the errant Windows License I just bought?

Title: Re: Wrong License: Windows License Using Master License Key
Post by: JimH on June 27, 2018, 12:55:12 pm

What license do you want?

Title: Re: Wrong License: Windows License Using Master License Key
Post by: fitbrit on July 02, 2018, 09:26:14 pm

Quote from: JimH on June 27, 2018, 12:55:12 pm

What license do you want?

SWAmos wants an MC24 Master license. He wasn't aware that he should have downloaded and installed MC24 first and then upgraded that way.

Title: Re: Wrong License: Windows License Using Master License Key
Post by: renato on July 09, 2018, 04:48:47 pm

Hi good afternoon, I need help on this subject too

I have a Master License JR 22 for Windows and by mistake , I bought an upgrade to JR 24 for MAC not for Windows and it should be. What should I do? Please need help

Title: Re: Wrong License: Windows License Using Master License Key
Post by: JimH on July 10, 2018, 01:35:54 am

You have mail.

Title: Re: Wrong License: Windows License Using Master License Key
Post by: swamos on July 13, 2018, 12:43:57 pm

I have paid for both a Windows MC24 and a Master License, both using my existing MC23 Master License registration code. As I stated previously, neither upgrade downloads install indicating "wrong product".

I would like to 1) get a refund for the Windows MC24 I errantly purchased, and 2) somehow get the purchased MC24 Master License upgrade to install and replace my MC23 license that I am currently using.

Any help on this would be greatly appreciated as I am migrating to a new Baetis Reference media server soon and want MC24 running on it.

Thanks

Title: Re: Wrong License: Windows License Using Master License Key
Post by: JimH on July 13, 2018, 12:47:18 pm

You probably need to download and install MC24.

Title: Re: Wrong License: Windows License Using Master License Key
Post by: swamos on July 16, 2018, 01:49:55 pm

I now have MC24 running thanks to the comments about simply downloading and installing the MC24 and then installing the new license code. I'm sure it is in the instructions but I clearly did not see those steps. Anyway, thanks to Fitbrit and JimH for those comments.

Still no response to getting a refund on the MC24 windows only I bought and don't need. Oh well.