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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: daveshear on July 09, 2018, 04:21:28 pm

Title: Purchased Wrong Upgrade License
Post by: daveshear on July 09, 2018, 04:21:28 pm

Hello, I purchased the upgrade license ver24 for the wrong version. I have Windows only version 23. I purchased the Master Version. Also, I might not of put my ver23 license in when purchasing...it might of been a previous version (all the way back to 18) as I just did an auto-complete of what was in my computer drop down window.

Now I get the message that I have the wrong version when I try to upgrade.

I can not find an email in support. How can I get help?

Thanks in advance
David

Title: Re: Purchased Wrong Upgrade License
Post by: JimH on July 10, 2018, 01:38:34 am

You may need to download and install MC24.

Here's how licensing works:
https://wiki.jriver.com/index.php/Restoring_a_License