INTERACT FORUM

More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: tilly1615 on August 24, 2018, 11:49:13 am

Title: License Servers having trouble?
Post by: tilly1615 on August 24, 2018, 11:49:13 am
My version of JRiver is up but I can't login via the Android EOS Remote.

This is happening on two library server instances of EOS and on multiple devices.

So I am assuming the license server is again having problems (as it did on 8/21)?

I verified thru a Port checking tool that Port 52199 is open for JRiver

So I am assuming the license server is again having problems (as it did on 8/21 as shown in the following link) ?

https://yabb.jriver.com/interact/index.php/topic,117123.msg810255.html

thanks
Title: Re: Are JRiver License Servers having trouble again
Post by: JimH on August 24, 2018, 12:14:27 pm
The server that hosts the Access Keys was re-built.  It's coming up, piece by piece today.  Please try again from time to time.

In the meantime, you can probably use the IP address of your server (followed by :52199).

I'm very sorry for the problem.
Title: Re: Are JRiver License Servers having trouble again
Post by: fitbrit on August 24, 2018, 02:38:11 pm
I know you guys are trying your best to get things up quickly. Currently I am having troubles with the following:

Installing a new license
Playing video files because the additional components are not being fetched.
Title: Re: Are JRiver License Servers having trouble again
Post by: tilly1615 on August 24, 2018, 02:41:17 pm
Quote from: JimH on August 24, 2018, 12:14:27 pm
The server that hosts the Access Keys was re-built.  It's coming up, piece by piece today.  Please try again from time to time.

In the meantime, you can probably use the IP address of your server (followed by :52199).

I'm very sorry for the problem.

Jim

Thanks for the quick response and good service !
Title: Re: Are JRiver License Servers having trouble again
Post by: fitbrit on August 24, 2018, 04:32:40 pm
Quote from: fitbrit on August 24, 2018, 02:38:11 pm
I know you guys are trying your best to get things up quickly. Currently I am having troubles with the following:

Installing a new license
Playing video files because the additional components are not being fetched.

Fetching LAV etc. is working now.
Title: Re: Are JRiver License Servers having trouble again
Post by: bob on August 24, 2018, 06:35:09 pm
Quote from: Awesome Donkey on August 24, 2018, 05:33:05 pm
Honestly, I'd just wait for the servers to be brought back up online. It shouldn't take much longer, hopefully.

You can follow the progress here: https://yabb.jriver.com/interact/index.php/topic,117123.0.html
The access key server is up as well as the registration/commerce server (except for paypal).
Title: Re: Are JRiver License Servers having trouble again
Post by: fitbrit on August 25, 2018, 01:01:07 pm
License restore worked for me today. Thanks, Bob et al!
Title: Re: Are JRiver License Servers having trouble again
Post by: LDF on August 25, 2018, 02:00:19 pm
Today I am getting a popup I have never seen before when starting MC24 on my Win7 PC.  It asks if I want to view only the webpage content that was delivered securely.  I said yes.. I am assuming this is related to the restoration work you are doing but I would like to be sure it is not something else..... Can you please confirm?
Title: Re: Are JRiver License Servers having trouble again
Post by: fitbrit on August 25, 2018, 02:15:07 pm
Quote from: LDF on August 25, 2018, 02:00:19 pm
Today I am getting a popup I have never seen before when starting MC24 on my Win7 PC.  It asks if I want to view only the webpage content that was delivered securely.  I said yes.. I am assuming this is related to the restoration work you are doing but I would like to be sure it is not something else..... Can you please confirm?

Thanks for asking this. I confirm that I saw that too.
Title: Re: License Servers having trouble?
Post by: JimH on August 26, 2018, 06:29:22 am
Split some posts here:

https://yabb.jriver.com/interact/index.php/topic,117135.0.html
Title: Re: License Servers having trouble?
Post by: josephboaz1952 on August 26, 2018, 01:08:42 pm
I try to install my registration code that I've had for a week now and the error message is that it can't find my license. Someone please help!
Title: Re: License Servers having trouble?
Post by: bob on August 27, 2018, 04:54:15 pm
Quote from: josephboaz1952 on August 26, 2018, 01:08:42 pm
I try to install my registration code that I've had for a week now and the error message is that it can't find my license. Someone please help!
We just sent out a bunch.
If you still can't install it please send an email to deanna (at) jriver (dot) com. Thanks.