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More => Old Versions => JRiver Media Center 24 for Windows => Topic started by: robfritz on September 05, 2018, 01:57:18 pm

Title: Cannot Install MC24 for Windows
Post by: robfritz on September 05, 2018, 01:57:18 pm

Hello,

I paid for and downloaded the MC24 upgrade.  When I click on the software to run, a window pops up and says "Your license file is for a different product".  I've used the same license for years.  Any ideas of what I need to do to get it installed?

Thank you,

Rob 

Title: Re: Cannot Install MC24 for Windows
Post by: JimH on September 05, 2018, 02:18:37 pm

Download MC24 from jriver.com.

Install it.

Restore.

Here are the full instructions:
https://wiki.jriver.com/index.php/Restoring_a_License

Title: Re: Cannot Install MC24 for Windows
Post by: robfritz on September 05, 2018, 03:04:40 pm

Thank you for your prompt reply, Jim.  I was able to get set up per your restore page. It was up and running for a few minutes, but playing all files in 44.1. 

I changed the Audio Device setting under tools from "Default Audio Device [Direct Sound]" to "Chord Async USB ...", as well as all other options, and still no audio at all, and no light on the Chord Qute EX DAC I have connected up. 

I understand that this DAC is not the most friendly unit with PC audio, and I have had similar things occur with MC in the past.  I don't recall the fix, but maybe you could help. 

The DAC has ultimately played successfully with MC for months now, but not so with Roon, hence my decision to re-up to your 24 today.  Thanks for any suggestions you can offer.  "Sound" settings on the computer are also checked and are fine.   

Title: Re: Cannot Install MC24 for Windows
Post by: JimH on September 05, 2018, 03:44:37 pm

Please try the Audio Setup guide on our wiki. 
https://wiki.jriver.com/index.php/Audio_Setup

Pay special attention to Output Format.